Customer Support Representative - Tier II

LDR Site Services; Georgia (VT); Remote; Full time

Job summary

A leading company in equipment rental services is looking for a Customer Support Representative - Tier II. This fully-remote role focuses on customer support and order management, ensuring satisfaction throughout the order lifecycle. Join a people-first environment where your contributions are valued and professional growth is encouraged.

Qualifications

• 2-3 years of proven experience in customer support.
• Experience in a customer-driven remote environment preferred.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Respond to customer and vendor inquiries via text, call, tickets, and emails.
• Manage relocations and swaps.

Skills

Communication

Customer Service

Multitasking

Interpersonal Skills

Education

Bachelor's degree

Tools

Salesforce.com

Job description

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About Us

Do you enjoy working in a people-first remote environment where employees are treated with respect and provided opportunities to develop professionally? At LDR Site Services, we know that having an engaged workforce is key to our success. We have grown rapidly over the past several years and are seeking the best people to help us continue to scale-up in our next exciting phase of growth!

LDR Site Services was founded in 2010 and offers its customers a single point of coordination for equipment rental and related waste hauling services to site-based projects across the US supporting multiple industries with varying needs including environmental, emergency response, facilities maintenance, retail, government construction, and other commercial markets. As a leader in our field, we have a national network of suppliers throughout the country.

Job Summary

This is a fully-remote role responsible for ensuring customer support and order management after the sale has been made through the whole lifecycle of an order. Activities include taking inbound calls/emails/tickets to resolve issues, managing relocations & swaps, functioning as the Accounts Receivable Liaison, and handling escalated customer support concerns. This role is extremely detail-oriented and highly interactive with customers and vendors to ensure all parties' satisfaction with the services we provide.

Responsibilities

• Provide prompt, accurate, and friendly customer service.
• Respond to customer and vendor inquiries via text, call, tickets, and emails.
• Handle escalated customer support concerns.
• Manage relocations and swaps.
• Function as a liaison to Accounts Receivable.
• Use a customer-focused, needs-based review process to educate customers.
• Maintain a strong work ethic with a total commitment to success each day.

Requirements

• 2-3 years of proven experience in customer support.
• Experience in a customer-driven remote environment preferred.
• Effective communication over the telephone, email, and social media with high attention to detail.
• Solid technical/computer aptitude, including utilization of multi-screen systems.
• Familiarity with using Salesforce.com or similar CRM tools.
• Structured/self-motivated approach to meeting weekly, monthly, and quarterly goals.
• Excellent interpersonal skills.
• Dedicated to customer service.
• Ability to work in a team environment.
• Ability to multitask.
• Ability to relate effectively to customers.

Educational Requirements

• Bachelor's degree preferred but not required.

Salary: $21.00 per hour

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Equipment Rental Services