Customer Support Representative

Workwear Outfitters; Nashville (TN); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Life & Disability coverage

401K

Tuition reimbursement

Employee Assistance Program

Flexible Spending Accounts

Job summary

Workwear Outfitters, based in Nashville, TN, is seeking a Customer Support Representative. You will handle multi-channel inquiries, process orders, and support sales and management with accurate information.

Key duties include researching solutions for customer needs, managing returns and shipping requests, and maintaining precise records in company systems, while leveraging our extensive product lines and branding capabilities.

Qualifications

• High school diploma required; college degree preferred.
• 1+ years of customer service, call center, retail, or hospitality experience.
• Experience supporting multi-channel customer interactions (phone, email, chat).
• Experience with order management, shipping, and billing processes.
• Experience analyzing data across systems to identify issues and solutions.
• Strong verbal and written communication skills.
• Proficiency with Excel and Microsoft Office.

Responsibilities

• Build customer loyalty through effective communication with customers, sales, and management.
• Handle inbound and outbound inquiries across phone, email, and live chat.
• Process orders accurately and respond promptly to inquiries.
• Research solutions for customer needs and provide technical portal support.
• Review returns, exchanges, shipping, and invoice requests.
• Understand and offer recommendations from product offerings to match branding needs.
• Perform daily business support tasks and identify ways to improve efficiency.
• Maintain records of customer interactions and order updates in company systems.

Skills

Customer service

Multi-channel support

Communication

Data entry

Problem solving

Education

High school diploma or equivalent

Associate or Bachelor's degree preferred

Tools

Excel

Microsoft Office

Job description

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee with over $800 million in sales and we employ more than 5,800 people in facilities spanning the globe.

Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Liberty , Work Authority, Workrite Fire Service, Chef Designs, and Horace Small. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel.

Our Purpose: "We champion and empower workers who make our world work better"

Major benefits include medical, vision and dental, Life and Disability coverage.

Other benefits included: 401K, Tuition reimbursement, Employee Assistance Program, Flexible Spending Accounts, and many others.

What You Will Do as a Customer Support Representative

As a Customer Support Representative you are responsible for all customer support activities and inquiries within the business. This involves strong interdepartmental interactions in order to provide complete and accurate information and support to customers, sales team, and management on routine and non-complex inquiries.

How You Will Make a Difference

• Build customer loyalty and drive business success by providing effective communication and working closely with all levels of customers; nationally, regionally, and end users.
• Handle inbound and outbound customer communications across multiple channels (phone, email, and live chat), delivering exceptional customer service and support.
• Process customer orders accurately while providing prompt, professional, and efficient responses to customer inquiries and requests.
• Responsible for researching appropriate solutions for customer's needs and technical support for website portal.
• Review, evaluate, and process customer requests for return authorizations, exchanges, shipping, and invoice correspondence.
• Understand and offer recommendations from our extensive product offerings and customization capabilities that would best represent their company's branding.
• Perform daily business support functions by following established procedures and identifying opportunities to improve operational efficiency.
• Maintain accurate records of customer interactions, transactions, and order updates within company systems.

Skills for Success

• High school diploma required; associates or bachelor's degree preferred
• 1+ years of customer service, call center, retail, hospitality, or client support experience
• Experience supporting multi-channel customer interactions (phone, email, chat etc)
• Experience working with order management, shipping, billing processes
• Experience working across multiple systems to analyze data with the ability to identify issues and drive effective solutions
• Strong verbal and written communication skills
• Experience with Excel and Microsoft office