Specialist, IT Support

workwear; Whites Creek (TN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life and disability

401(k) retirement

Tuition reimbursement

Employee Assistance Program (EAP)

FSAs

Job summary

Workwear Outfitters in Nashville, TN seeks an IT Support Specialist to enable employees to work efficiently by delivering advanced technical support and exceptional customer service. The role covers hardware, software, and end-user assistance across locations.

We value proactive problem solving, training on new tools, and collaboration with IT platforms to maintain reliable systems and strong user experiences.

Qualifications

• Minimum 2+ years in IT support or helpdesk.
• Experience troubleshooting hardware, software, networks.
• Strong customer service skills.

Responsibilities

• Identify, triage, and resolve technical problems of moderate complexity.
• Document and monitor problems using applicable systems.
• Provide end user support for computers, applications, devices, access and hardware.
• Install and support company hardware and software.
• Assist IT Platforms with projects and day-to-day infrastructure.
• Maintain inventory of devices and peripherals.
• Provide training on new technologies.
• Support conferencing/collaboration tech (Zoom, telephony).
• Hardware deployment following standards.
• Perform other duties as assigned.

Skills

Customer service

Technical troubleshooting

End-user support

Networking basics

Tools

Zoom

VoIP

OneDrive

Office 365

Job description

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee and we employ more than 5,800 people in facilities spanning the globe.

The Workwear Outfitters family includes trusted brands such as Red Kap®, Bulwark®, Image Authority®, Kodiak®, Terra®, Liberty®, Work Authority®, Workrite® Fire Service, Chef Designs®, Horace Small®, Criticore®, and OOBE®. The company is also the exclusive licensee for Dickies® apparel in the B2B channel.

Our Purpose: We champion and empower workers who make our world work better.

What You Will Do as an IT Support Specialist:

The primary responsibility of the IT Specialist is to enable Workwear Outfitters employees to use technology that allows them to work more efficiently. The role will provide advanced technical support and troubleshooting to associates while providing exceptional customer service.

How You Will Make a Difference:

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets, wireless handheld scanners) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day-to-day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the IT manager
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the Workwear users adapt and embrace technology to work more efficiently
• Support conferencing/collaboration technology leveraging Workwear solutions of Audio/Visual displays (Zoom, telephony, etc...)
• Hardware configuration and deployment following Workwear standards
• Perform other duties as assigned

Benefits

We offer a comprehensive benefits package designed to support you both professionally and personally, including:

• Medical, dental, and vision insurance
• Life and disability coverage
• 401(k) retirement savings plan
• Tuition reimbursement
• Employee Assistance Program (EAP)
• Flexible Spending Accounts (FSAs)
• And many additional employee benefits