Customer Support Representative

Ultimate Staffing; Los Angeles (CA); Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive hourly pay

Growth opportunities

Collaborative team culture

Job summary

Ultimate Staffing in Encino, CA seeks a detail-oriented Home Care Staffing Coordinator. The role blends in-office and remote work with a demanding schedule and occasional weekend hours. You will coordinate caregiver coverage, onboard staff, verify credentials, and communicate with clients and caregivers to ensure quality care.

The position emphasizes organization, confidentiality, and proactive problem-solving, supporting growth within a rapidly expanding home care team.

Qualifications

• Experience in staffing coordination or healthcare administration preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and ability to handle confidential information.
• Experience using Microsoft Office; Excel is a plus.

Responsibilities

• Coordinate caregiver coverage for daily schedules and respond to urgent staffing needs, call-offs, and last-minute schedule changes.
• Match caregivers with client needs by reviewing availability, qualifications, and client care requirements.
• Communicate schedule updates clearly and promptly with caregivers and internal team members.
• Maintain staffing trackers, onboarding records, and client documentation with accuracy.
• Answer incoming calls, respond to caregiver inquiries, and route concerns appropriately.
• Track caregiver time-off requests and communicate coverage impacts.
• Document caregiver incidents, concerns, and follow-up actions.
• Assist applicants throughout the hiring process, including application review and follow-up.
• Verify caregiver credentials and onboarding requirements, including HCA registration, CPR/BLS certifications, TB documentation, identification, and employment eligibility records.
• Conduct reference checks and maintain onboarding records.
• Coordinate caregiver training, orientation sessions, and required online learning programs.
• Maintain compliance files and ensure onboarding requirements are completed before assignments begin.
• Support weekend staffing needs and complete necessary reporting.

Skills

Scheduling

Attention to detail

Communication skills

Confidentiality

Customer service

Tools

Microsoft Excel

MS Office

Job description

Location: Encino, CA

Pay: $24.00/hour

Schedule: Hybrid (In-Office & Remote)

Are you highly organized, detail-oriented, and able to thrive in a fast-paced environment? We are seeking a Home Care Staffing Coordinator to join our growing team in Encino. This role is critical to ensuring clients receive exceptional care through effective caregiver scheduling, staffing coordination, and onboarding support.

This position requires flexibility to work either 8:00 AM - 5:00 PM or 9:00 AM - 6:00 PM, with occasional weekend availability required. The schedule is a hybrid blend of in-office and remote work.

Responsibilities

• Coordinate caregiver coverage for daily schedules and respond to urgent staffing needs, call-offs, and last-minute schedule changes.
• Match caregivers with client needs by reviewing availability, qualifications, and client care requirements.
• Communicate schedule updates clearly and promptly with caregivers and internal team members.
• Maintain staffing trackers, onboarding records, and client documentation with accuracy.
• Answer incoming calls, respond to caregiver inquiries, and route concerns appropriately.
• Track caregiver time-off requests and communicate coverage impacts.
• Document caregiver incidents, concerns, and follow-up actions.
• Assist applicants throughout the hiring process, including application review and follow-up.
• Verify caregiver credentials and onboarding requirements, including HCA registration, CPR/BLS certifications, TB documentation, identification, and employment eligibility records.
• Conduct reference checks and maintain onboarding records.
• Coordinate caregiver training, orientation sessions, and required online learning programs.
• Maintain compliance files and ensure onboarding requirements are completed before assignments begin.
• Support weekend staffing needs and complete necessary reporting.

Qualifications

• Previous experience in staffing coordination, scheduling, recruiting, healthcare administration, home care, or a related field preferred.
• Ability to manage multiple priorities and adapt quickly to changing staffing demands.
• Strong attention to detail and excellent organizational skills.
• Professional verbal and written communication skills.
• Ability to handle confidential information with discretion.
• Strong customer service and problem-solving abilities.
• Comfortable working with Microsoft Office; Excel experience is a plus.
• Ability to work independently and collaboratively in a team environment.

What We're Looking For

• Dependable, proactive, and solutions-oriented professional.
• Someone who remains calm under pressure and can effectively manage urgent staffing situations.
• Strong follow-through and accountability.
• A team player who enjoys helping caregivers and clients have a positive experience.

Benefits

• Hybrid work environment
• Competitive hourly pay
• Opportunity for growth within a rapidly growing healthcare organization
• Collaborative and supportive team culture

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.