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Customer Support Representative

CB Station

Lawrenceville (GA)

On-site

USD 38,000 - 42,000

Full time

3 days ago

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Job summary

CB Station is seeking a Customer Support Representative to join our team in Lawrenceville, GA. The ideal candidate will be a detail-oriented problem-solver tasked with managing calls, building customer relationships, and providing solutions. This full-time position offers competitive pay and opportunities for professional development in a dynamic and collaborative environment.

Benefits

Health, Dental, Vision, and Life Insurance

PTO and paid holidays

401(k) Retirement Plan

Professional Development Opportunities

Team Outings

Qualifications

Prior experience in a Customer Support or Client Service role.
Capable of multi-tasking and managing time effectively.
Willing to travel up to 10% for trade shows.

Responsibilities

Manage significant amounts of incoming calls daily.
Build sustainable relationships and trust with customer accounts.
Handle customer complaints and follow up for resolution.

Skills

Communication

Problem-Solving

Time Management

Active Listening

Attention to Detail

Education

Associate or Bachelor’s degree in Business Administration

Tools

CRM

QuickBooks

**Depending on experience and skill set, the range is $38,000 to $42,000 annually**

Job Summary

CB Station is looking for our next Customer Support Representative team member who loves talking to people and can juggle multiple calls while keeping a smile on their face. If you are a natural problem-solver with a knack for turning frowns upside down and enjoy building trust with customers, then this could be the right fit for you. You need to be a detail detective, a multi-tasking master, and a pro at not only following up but following thorough, too. We want to chat with you if you are a team player who loves sharing tips and tricks, willing to be in the Lawrenceville, GA office, and would be excited to represent us at trade shows. We want to take customer service to the next level with you - together!

Key Responsibilities

Manage significant amounts of incoming calls daily; volume of calls will fluctuate especially during seasonal time periods
Meet personal/customer service team sales targets and call handling quotas
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using CRM, Chat, Email, QuickBooks and various other methods &/or tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
Keep records of customer interactions, process customer accounts, and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to engage customers
Create and update knowledge bases
Share knowledge with new Customer Support Representatives
Gather data and report on customer satisfaction
Identify and facilitate cross-sales opportunities with our established customer base (e.g. offer another color, if one desired isn’t in stock, or offer similar product, etc.)
Represent the company at trade shows
Perform other duties as assigned

Experience and Qualifications

Associate or Bachelor’s degree in Business Administration, Communications, or related field
Prior experience in a Customer Support or Client Service Representative role
Strong phone and active listening skills
Excellent communication and presentation skills
Familiar with any type of CRM, CRM reports, and QuickBooks
Must be dependable, responsive, and reliable
Capable of multi-tasking while prioritizing and managing time effectively
Willing to travel domestically up to 10% for trade shows
In-office, Monday – Friday, 8:30am – 5:00pm

Knowledge, Skills, and Abilities

Superb written and verbal communication skills conducted in a timely manner with diverse audiences
Superior time management skills with capability of working with and meeting deadlines
Exceptional capability to multi-task and prioritize with excellent organization and documentation skills
Excellent team player with interpersonal skills
High level of attention to detail and problem-solving skills
Capable of working collaboratively and independently with minimal supervision
Exhibit discretion with sensitive and confidential information
Display a comfort level working with key people at all levels within an organization
Health, Dental, Vision, and Life Insurance
PTO and paid holidays
401(k) Retirement Plan
Professional Development Opportunities & Team Outings

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.

About CB Station

At CBStation, we specialize in creating high-quality, customizable bags and accessories that cater to a wide range of personal and professional needs. Located in Lawrenceville, Georgia, our mission is to provide exceptional products that blend functionality with style. Our commitment to craftsmanship and customer satisfaction has made us a trusted name in the industry.

Why Work with Us?

Innovative Designs: Be part of a team that designs and creates unique, customizable products that stand out in the market.
Quality Craftsmanship: We pride ourselves on using the finest materials and meticulous attention to detail in every product we create.
End-to-End Solutions: From initial design and prototyping to production and quality control, our team handles every aspect of the process to ensure the highest standards.
Collaborative Approach: We work closely with our clients to bring their vision to life, providing personalized solutions that meet their specific needs.
Sustainable Practices: We are committed to environmentally responsible manufacturing practices and continually seek ways to reduce our environmental footprint.

What We Offer:

Creative Environment: Work in a dynamic and inspiring setting with a team of talented individuals who are passionate about design and quality.
Professional Growth: Opportunities for career development and skill enhancement through continuous learning and hands-on experience.
Impactful Work: Contribute to projects that make a real difference, delivering products that customers love and rely on.

Join us at CB Station and be part of a team that values creativity, quality, customer satisfaction, and its employees. Together, we can create products that inspire and delight.

Diversity and Inclusion

CB Station provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, CBStation complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

CBStation expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of CB Station employees to perform their job duties may result in discipline up to and including discharge.

Position Type, Work Environment and Physical Demands

This is a full-time, salary, exempt position that operates from a professional office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

Seniority level

Seniority level
Entry level

Employment type

Employment type
Full-time
Industries
Wholesale

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