Customer Support Representative

Continuity Marketing Inc; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Continuity Marketing Inc in Houston, Texas is seeking a Public Relations Associate to join their client services department. The role involves interacting with clients, addressing their concerns, and promoting additional services while maintaining high standards of communication and service.

Ideal candidates should be comfortable speaking for long periods and possess strong problem-solving skills, along with a high school diploma. Exceptional training and advancement opportunities are provided to help staff achieve their goals.

Qualifications

• Comfortable with speaking for extended periods and working with others.
• Must have strong communication and problem-solving skills.
• Ability to multitask and handle multiple tasks efficiently.

Responsibilities

• Take incoming calls from clients and address their concerns.
• Maintain professionalism and take notes on customer remarks.
• Promote additional services and products to new customers.
• Connect customers to the proper department when needed.
• Discuss performance and set new goals with managers.
• Respond to client email inquiries courteously and in a timely manner.
• Attend training sessions to update skills and knowledge.
• Contact clients about unpaid accounts and update information.

Skills

Strong communication and problem-solving skills

Ability to multitask

Conflict resolution and de-escalation skills

Education

High school diploma or equivalent

Job description

Specializing in creative solutions & bespoke brand awareness strategies, Continuity Marketing Inc. endeavors to go above and beyond all expectations. We are business leaders in the marketing industry, and we are looking to add a Public Relations Associate to the team.

Job Description

In the client services department, you will team up with other representatives and managers to set productivity goals and work diligently towards meeting them. To perform this job, you must be comfortable with speaking for extended periods of time and working with others. We are a company that is fully committed to helping you succeed, and we offer exceptional training and advancement opportunities to all of our employees; if you believe you have what it takes to keep our clients happy, we would be interested in making you a part of our team.

Job Responsibilities

• Take incoming calls from clients and listen to concerns, complaints, and questions carefully.
• Maintain a professional demeanor at all times and take notes on customer remarks and issues.
• Fill out digital forms for new customers and actively promote additional services and products.
• Connect customers and vendors to the appropriate department if you are unable to assist them adequately with their needs.
• Meet with customer service managers and supervisors quarterly to discuss performance and set new goals; review recordings of calls and identify key areas that can use improvement.
• Respond to client email inquiries in a timely and courteous manner and send company emails to customers who have expressed interest in services.
• Attend regular training sessions in order to update skill set and knowledge of corporate procedures.
• Contact clients about unpaid or overdue accounts, and attempt to collect or make the appropriate payment arrangements; update account information if a payment is made.

Qualifications

• Strong communication and problem-solving skills
• Ability to multitask
• High school diploma or equivalent
• Conflict resolution and de-escalation skills

Additional Information

All your information will be kept confidential according to EEO guidelines.