Customer Success & Communications Associate

Continuity Marketing Inc; Houston (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Continuity Marketing Inc in Houston, Texas is seeking a Public Relations Associate to join their client services department. The role involves interacting with clients, addressing their concerns, and promoting additional services while maintaining high standards of communication and service.

Ideal candidates should be comfortable speaking for long periods and possess strong problem-solving skills, along with a high school diploma. Exceptional training and advancement opportunities are provided to help staff achieve their goals.

Qualifications

• Comfortable with speaking for extended periods and working with others.
• Must have strong communication and problem-solving skills.
• Ability to multitask and handle multiple tasks efficiently.

Responsibilities

• Take incoming calls from clients and address their concerns.
• Maintain professionalism and take notes on customer remarks.
• Promote additional services and products to new customers.
• Connect customers to the proper department when needed.
• Discuss performance and set new goals with managers.
• Respond to client email inquiries courteously and in a timely manner.
• Attend training sessions to update skills and knowledge.
• Contact clients about unpaid accounts and update information.

Skills

Strong communication and problem-solving skills

Ability to multitask

Conflict resolution and de-escalation skills

Education

High school diploma or equivalent

Job description

Continuity Marketing Inc in Houston, Texas is seeking a Public Relations Associate to join their client services department. The role involves interacting with clients, addressing their concerns, and promoting additional services while maintaining high standards of communication and service.

Ideal candidates should be comfortable speaking for long periods and possess strong problem-solving skills, along with a high school diploma. Exceptional training and advancement opportunities are provided to help staff achieve their goals.