Customer Service Specialist

Tramec Sloan, LLC; New York (NY); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employer retirement match

Paid time off

Job summary

CS Automation in Ontario, NY is seeking a full-time Customer Service Specialist. This primarily remote role involves answering calls, quoting options, and coordinating orders while collaborating with production and outside sales to service customers.

The ideal candidate has at least 1 year in customer service and 1 year in wholesale distribution, with strong Excel and Outlook skills and a team-oriented mindset. Office presence is required one day per week.

Qualifications

• Minimum 1 year of customer service experience.
• 1 year wholesale distribution experience.
• Ability to learn quickly and adapt in a fast-paced environment.
• Strong computer skills including Excel, Word, and Outlook.

Responsibilities

• Answer customer phone calls and respond to emails.
• Quote prices, availability and delivery options accurately.
• File order acknowledgments and vendor documents.
• Coordinate with production to schedule jobs and procure components.
• Enter orders into Prophet 21 (Epicor) ERP system.
• Provide timely follow-up to customers and manage high-potential accounts.
• Expedite product to fill sales and production orders when needed.
• Monitor order status and communicate updates to customers.

Skills

Customer service

Communication

Excel

Outlook

Problem solving

Organization

Team player

Education

High School Diploma or equivalent

Tools

Prophet 21 (Epicor) ERP

ERP systems

Job description

Description

CS Automation, an automation and value-add distributor in Ontario, NY, is in a major growth mode and has an excellent opportunity for a full-time Customer Service Specialist. CS Automation is ISO 9001 Certified and provides an excellent opportunity offering room for advancement in a stable and friendly work environment.

The company culture is described as: a culture of highly skilled, forward thinking and positive individuals who are also customer centric. CS Automation’s management team fosters the growth and development of not only the company but our valued team members as well.

CS Automation offers a competitive compensation package to include health insurance, dental insurance and vision insurance with a high employer contribution, retirement plan with employer match, paid time off and competitive pay.

CS Automation is looking to fill a full-time position, Monday through Friday from 8:00am – 5:00pm. This is primarily a remote position working from home; though employees in this role are welcome to come in and work at the office at any time, each team member has to work at the office one day a week, as part of a rotation.

• Answer customer phone calls and respond to customer emails.
• Quote prices, availability and delivery options with a high degree of accuracy.
• File order acknowledgments, vendor acknowledgments, vendor quotes, and other electronic documentation as required.
• Work with production to schedule jobs and purchase components as needed.
• Collaborate with Outside Sales to service customer requests.
• Receive orders and enter in Prophet 21 (Epicor) ERP system.
• Responsible for timely customer follow-up.
• Generate returns (customer & vendor).
• Strategically manage large and high-potential accounts.
• Expediting product to fill sales orders and production orders when needed.
• Monitor the status of customer orders, relay availability changes and relevant order updates as needed.
• Responsible for working in accordance with our documented quality system.
• Attend meetings as required at the office and via Teams.
• May be required by management to perform other reasonable work-related tasks.

Requirements

• A minimum of a High School Diploma or equivalent with a minimum of 1 year of customer service experience and 1 year wholesale distribution experience.
• Ability to learn and apply new information quickly.
• Ability to thrive in a fast-paced and ever-changing environment.
• Strong computer skills, particularly basic Excel, Word, and Outlook.
• Communicates professionally (verbal and written) and in a timely manner.
• Creative problem-solving skills and strong sense of urgency to meet customer needs.
• Assertive team player with positive attitude and ability to establish rapport and build relationships with current and potential customers as well as co-workers.
• Solid organizational skills, including the ability to manage and prioritize multiple competing priorities.
• Ability to work independently and self-manage.

Additional Skills Desired but not Mandatory

• Prophet 21 or comparable ERP system experience is a plus.
• Advanced Excel skills and PowerPoint.
• Knowledge of industrial pneumatic and automation products.

Tramec is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, veteran status, or any other protected characteristic as defined by applicable law.

At this time, we are not able to offer visa sponsorship or relocation assistance for this position.

We appreciate your understanding. #ZR