Customer Support & Processing Specialist

State of Utah; Salt Lake City (UT); Hybrid; USD 26,000 - 27,000; Full time

Benefits offered by this job

Full benefits package

Hybrid work arrangement

Job summary

The Division of Corporations and Commercial Code within the Department of Commerce in Salt Lake City, Utah, seeks a Document Examination & Customer Support Specialist. This role handles high-volume calls, data entry, and document review to ensure compliance with Utah code, offering hybrid work options after training.

Ideal candidates have strong written and verbal communication, prior customer service experience, and accuracy in data entry.

Qualifications

• Attend the initial training period in-person at Salt Lake City office, with hybrid telework up to 3 days/week after competency.
• Prior customer service experience.
• Prior data entry experience.

Responsibilities

• Manage a high volume of incoming calls, providing exceptional customer service and resolving inquiries related to business entity compliance and registration.
• Clearly communicate registration requirements and deficiencies to customers both verbally and in writing.
• Assist the public and stakeholders with inquiries related to existing businesses, UCC filings, and Trademark filings.
• Enter new business entity registrations, amendments, and renewals into the electronic database.
• Process and examine applications and documents to ensure compliance with applicable Utah Code.
• Review, interpret, and apply complex legal statutes, rules, and procedures related to business entity filings.
• Assist the public with navigation and use of the Division's online filing systems.
• Maintain organized digital records and filing systems.

Skills

Customer service

Data entry

Call center experience

Tools

Google Workspace

Job description

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $18.61 - $19.81 Hourly Wage

Remote Work / In-Office – Hybrid

Application Deadline – 9/17/2026*

This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Do you have a proven track record of delivering exceptional customer service, sharp data entry skills, and prior call center experience? If you're ready to bring your combined expertise to our team, we want to hear from you.

The Division of Corporations and Commercial Code in the Department of Commerce is looking for applicants with excellent verbal and written communication skills and data entry experience to fill their Document Examination & Customer Support Specialist vacancy.

Offers hybrid flexibility! Work up to 3 days remotely per week following initial in-office training.

This position is integral to a high-volume division, handling numerous business filings and extensive customer interaction via phone, email, online chat, and virtual teleconferences. You will work in a call center setting while also being responsible for processing and examining applications and documents.

Key Responsibilities

• Manage a high volume of incoming calls, providing exceptional customer service and resolving inquiries related to business entity compliance and registration.


• Clearly communicate registration requirements and application deficiencies to customers both verbally and in writing.


• Assisting the public and other stakeholders with inquiries related to existing businesses, Uniform Commercial Code (UCC) filings, and Trademark filings.


• Accurately and efficiently enter new business entity registrations, amendments, and renewals into the electronic database.


• Process and examine applications and documents to ensure compliance with applicable Utah Code.


• Review, interpret, and apply complex legal statutes, rules, and procedures related to business entity filings.


• Assist the public with navigation and use of the Division's online filing systems.


• Maintain organized digital records and filing systems.

Qualifications

Minimum or “day-one” qualifications

• Ability to attend the initial training period in-person at our Salt Lake City office, with the understanding that hybrid telework (up to 3 days per week) is available once you have demonstrated understanding and competency in the basic functions of the position.


• Prior customer service experience.


• Prior data entry experience.

Preferred Or Trainable/on-the-job Qualifications

• Proven ability to perform accurate, high-volume data entry and process detailed applications in a fast-paced environment.


• Strong analytical skills with the capacity to read, understand, and apply legal code, statutes, and administrative rules.


• Excellent written and verbal communication skills, including professional phone etiquette.


• A track record of providing outstanding customer service, ideally in a call center or high-volume public interaction setting.


• Strong working knowledge of Google Workspace applications.

About The Role

Location

160 East 300 South

Salt Lake City, Utah, 84111

United States

Background Check Required – You must successfully pass a criminal history check.

Drug Test Required – No

Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

Benefits

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah , Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.


• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.


• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.


• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The Department of Commerce is the licensing and registration agency for Utah's professional and business community. The Division of Corporations and Commercial Code provides oversight of business registrations, trademarks, and Uniform Commercial Code filings.

The Department's vision is to contribute to the success of Utah businesses, professionals, and consumers by creating a favorable economic environment. The Department's mission is to promote commerce and protect Utah consumers through fair commercial and professional practices.

Supplemental Information

• Job Classification: Office Specialist I (11020).


• Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.


• As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).


• DHRM rules apply for promotions/transfers.


• Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.


• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.


• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items, etc. Special physical demands are not required to perform the work.


• DHRM rules apply for promotions/transfers.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].