Customer Support & Processing Specialist

United Trading Group; Salt Lake City (UT); Hybrid; USD 53,327,000 - 56,764,000; Full time

Job summary

The Utah Department of Commerce's Division of Corporations and Commercial Code is seeking a Customer Support & Processing Specialist in Salt Lake City. This role handles high-volume customer interactions by phone, email, and chat, and processes business filings and documents in a fast-paced call center environment.

Hybrid work is available, with up to 3 days remote after initial training. Applicants should have prior customer service and data entry experience, plus strong communication skills

Qualifications

• Attain initial training in-person at Salt Lake City office; hybrid telework up to 3 days/week after onboarding.
• Proven data entry ability and high-volume data processing.
• Excellent written and verbal communication; professional phone etiquette.
• Strong working knowledge of Google Workspace applications.

Responsibilities

• Handle a high volume of incoming calls; provide exceptional customer service on business entity filings.
• Communicate registration requirements and deficiencies in writing and verbally.
• Assist public and stakeholders with inquiries re: entities, UCC filings, and Trademark filings.
• Enter new registrations, amendments, and renewals into the electronic database.
• Process and examine applications to ensure Utah Code compliance.
• Interpret and apply complex statutes, rules, and procedures for filings.
• Assist the public with navigation of online filing systems.
• Maintain organized digital records and filing systems.

Skills

Customer service

Data entry

Communication

Call center

Phone etiquette

Tools

Google Workspace

Job description

Customer Support & Processing Specialist

FT / PT Status – Full-Time
Benefits Eligibility – This position is eligible for a full benefits package.
Salary – $18.61 - $19.81 Hourly Wage
Remote Work / In-Office – Hybrid
Application Deadline – 9/17/2026*

*This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

Do you have a proven track record of delivering exceptional customer service, sharp data entry skills, and prior call center experience? If you're ready to bring your combined expertise to our team, we want to hear from you.

The Division of Corporations and Commercial Code in the Department of Commerce is looking for applicants with excellent verbal and written communication skills and data entry experience to fill their Document Examination & Customer Support Specialist vacancy.

Offers hybrid flexibility! Work up to 3 days remotely per week following initial in-office training.

This position is integral to a high-volume division, handling numerous business filings and extensive customer interaction via phone, email, online chat, and virtual teleconferences. You will work in a call center setting while also being responsible for processing and examining applications and documents.

Key Responsibilities

• Manage a high volume of incoming calls, providing exceptional customer service and resolving inquiries related to business entity compliance and registration.
• Clearly communicate registration requirements and application deficiencies to customers both verbally and in writing.
• Assisting the public and other stakeholders with inquiries related to existing businesses, Uniform Commercial Code (UCC) filings, and Trademark filings.
• Accurately and efficiently enter new business entity registrations, amendments, and renewals into the electronic database.
• Process and examine applications and documents to ensure compliance with applicable Utah Code.
• Review, interpret, and apply complex legal statutes, rules, and procedures related to business entity filings.
• Assist the public with navigation and use of the Division's online filing systems.
• Maintain organized digital records and filing systems.

Qualifications

Minimum or "day-one" qualifications:

• Ability to attend the initial training period in-person at our Salt Lake City office, with the understanding that hybrid telework (up to 3 days per week) is available once you have demonstrated understanding and competency in the basic functions of the position.
• Prior customer service experience.
• Prior data entry experience.

Preferred or trainable/on-the-job qualifications:

• Proven ability to perform accurate, high-volume data entry and process detailed applications in a fast-paced environment.
• Strong analytical skills with the capacity to read, understand, and apply legal code, statutes, and administrative rules.
• Excellent written and verbal communication skills, including professional phone etiquette.
• A track record of providing outstanding customer service, ideally in a call center or high-volume public interaction setting.
• Strong working knowledge of Google Workspace applications.

About the Role

Location: 160 East 300 South, Salt Lake City, Utah, 84111, United States
Background Check Required – You must successfully pass a criminal history check.
Drug Test Required – No
Schedule Code – B - Competitive Career Service

Why You Should Join Our Team

In Utah, we believe hard work is important, but balance is essential. Finding work/life balance is a vital element to our culture. To find out more about WHY Utah. Other benefits may include:

• Job Stability: Enjoy the security and reliability of employment within a well-established organization.
• Career Growth: Develop valuable skills and gain opportunities for leadership within a large organization.
• Meaningful Work: Contribute to an important service that benefits the community and supports organizational goals.
• Supportive Work Environment: Be part of a team that values cooperation, strong work ethics, and mutual support.

The Agency

The Department of Commerce is the licensing and registration agency for Utah's professional and business community. The Division of Corporations and Commercial Code provides oversight of business registrations, trademarks, and Uniform Commercial Code filings.

The Department's vision is to contribute to the success of Utah businesses, professionals, and consumers by creating a favorable economic environment.

The Department's mission is to promote commerce and protect Utah consumers through fair commercial and professional practices.

Supplemental Information

• Job Classification: Office Specialist I (11020).
• Please note, a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.
• As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).
• DHRM rules apply for promotions/transfers.
• Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
• Risks found in the typical office setting, which is adequately lighted, heated and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.
• Typically, the employee may sit comfortably to perform the work; however, there may be some walking; standing; bending; carrying light items, etc. Special physical demands are not required to perform the work.
• DHRM rules apply for promotions/transfers.

EEO Statement

The State of Utah is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. For accommodations, please contact [phone].