Customer Support Pro — High-Volume Calls, Growth Focus

Applied Labs; Fort Wayne (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Sweetwater in Fort Wayne, IN is hiring multiple Customer Service Representatives to join our sales team. You will handle a high volume of calls, assist customers with orders, payments, returns, and site navigation, and respond to emails to ensure a smooth buying experience.

Relocation to our Fort Wayne campus is required. The role demands evenings and weekend availability and a proactive, customer-first attitude to drive satisfaction across the Sweetwater community.

Qualifications

• Ability to work under pressure with patience and a positive attitude.
• Independently motivated and capable of handling high call volumes.
• Ability to work evenings and weekends.
• Typing speed of 40 words per minute, minimum.
• Strong listening and written communication skills.
• Adept at multitasking and time management.

Responsibilities

• Handle a high volume of customer calls and administrative work during an 8 hour shift.
• Listen to, document, and provide accurate answers to queries including delivery estimates and order status.
• Provide information about payments, returns, and refunds and update customer data as needed.
• Assist customers navigating their online accounts and website inquiries.
• Respond to email inquiries and escalate complex issues when needed.
• Provide feedback to improve customer experience.

Skills

High-volume calls

Customer service mindset

Strong communication

Typing speed 40 wpm

Time management

Job description

Sweetwater in Fort Wayne, IN is hiring multiple Customer Service Representatives to join our sales team. You will handle a high volume of calls, assist customers with orders, payments, returns, and site navigation, and respond to emails to ensure a smooth buying experience.

Relocation to our Fort Wayne campus is required. The role demands evenings and weekend availability and a proactive, customer-first attitude to drive satisfaction across the Sweetwater community.