Marketplace Listing & Customer Care Coordinator

Sweetwater; Fort Wayne (IN); On-site; USD 35,000 - 55,000; Full time

Job summary

Sweetwater in Fort Wayne, IN, is seeking a Customer Listing Coordinator to deliver exceptional customer service and support. The role involves processing orders, negotiating customer offers, and resolving issues arising in the Distressed Gear Teams' marketplace stores.

The ideal candidate possesses strong music gear knowledge, excellent communication skills, and a passion for exceeding customer expectations. Join the diverse Sweetwater team and discover a fulfilling career in a music-centered environment.

Qualifications

• Strong knowledge of music gear and equipment.
• Proven customer service experience.
• Ability to handle critical thinking and problem-solving.

Responsibilities

• Respond to customer inquiries and solve order issues.
• Process orders and coordinate shipments daily.
• Evaluate customer offers based on market research.

Skills

Strong music gear knowledge

Excellent verbal and written communication skills

Critical thinking and problem-solving abilities

Analytic mind and research skills

Good people-management and coordination skills

Customer service experience

Job description

Sweetwater in Fort Wayne, IN, is seeking a Customer Listing Coordinator to deliver exceptional customer service and support. The role involves processing orders, negotiating customer offers, and resolving issues arising in the Distressed Gear Teams' marketplace stores.

The ideal candidate possesses strong music gear knowledge, excellent communication skills, and a passion for exceeding customer expectations. Join the diverse Sweetwater team and discover a fulfilling career in a music-centered environment.