Customer Support Pro — E‑commerce, Hybrid (Brooklyn)

Bandit; New York (NY); Hybrid; USD 24,000 - 34,000; Part time

Job summary

Bandit Running is seeking a part-time Customer Support Agent based in Brooklyn, NY, operating in a hybrid in-office role. You will handle inquiries mainly via email, ensuring accurate responses and timely resolutions for orders, shipping, returns, and product details.

The role emphasizes strong written communication, problem-solving, and a collaborative team mindset. Up to 30 hours per week with 1-2 in-office days, offering growth opportunities within a fast-growing startup.

Qualifications

• 2+ years of customer support experience preferred in e-commerce or retail.
• Excellent written communication and problem-solving skills.
• Ability to multitask and manage high-volume inquiries with accuracy.

Responsibilities

• Provide accurate and timely support primarily via email and other channels
• Address customer inquiries related to orders, shipping, returns, and product details
• Maintain efficiency and consistency in customer interaction
• Ensure rapid response times during high-traffic periods
• Support training of new hires and contribute to process improvements

Skills

Customer support

Written communication

Multitasking

Team collaboration

Problem solving

Tools

Gorgias

Zendesk

Siena AI

Job description

Bandit Running is seeking a part-time Customer Support Agent based in Brooklyn, NY, operating in a hybrid in-office role. You will handle inquiries mainly via email, ensuring accurate responses and timely resolutions for orders, shipping, returns, and product details.

The role emphasizes strong written communication, problem-solving, and a collaborative team mindset. Up to 30 hours per week with 1-2 in-office days, offering growth opportunities within a fast-growing startup.