Part-Time Hybrid Email Support Specialist

Bandit Running; New York (NY); Hybrid; USD 25,000 - 34,000; Part time

Benefits offered by this job

Hybrid work model

Growth opportunities

Job summary

Bandit Running, based in New York, seeks a part-time Customer Support Agent for a hybrid role in Brooklyn. You will handle email and multi-channel inquiries with a focus on timely, accurate responses and an excellent customer experience.

The role offers up to 30 hours per week, competitive pay at $21/hour, and opportunities to contribute to process improvements and training new hires in a startup environment.

Qualifications

• 2+ years of customer support experience in e-commerce or retail.
• Excellent written communication and problem-solving skills.
• Proven ability to multitask and manage high-volume inquiries with accuracy.
• Proficiency with customer support platforms (Gorgias, Zendesk, Siena AI).
• Collaborative, team-oriented mindset with openness to feedback.

Responsibilities

• Provide accurate and timely support primarily via email and other channels
• Address customer inquiries related to orders, shipping, returns, and product details
• Maintain efficiency and consistency in customer interaction
• Ensure rapid response times during high-traffic periods like seasonal drops
• Support the training of new hires and contribute to process improvements
• Support knowledge-sharing initiatives to enhance customer service quality

Skills

Customer support

Written communication

Multitasking

Team collaboration

Tools

Gorgias

Zendesk

Siena AI

Job description

Bandit Running, based in New York, seeks a part-time Customer Support Agent for a hybrid role in Brooklyn. You will handle email and multi-channel inquiries with a focus on timely, accurate responses and an excellent customer experience.

The role offers up to 30 hours per week, competitive pay at $21/hour, and opportunities to contribute to process improvements and training new hires in a startup environment.