Customer Support & Order Specialist — Quick Resolutions

Vance Outdoors Inc; Heath (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Vance Outdoors Inc in Heath, OH is seeking a Call Center Customer Service Representative to process orders, assist customers, and resolve issues by phone, email, or live chat. You will handle data entry, maintain B2B account information including FFL licenses and updates, and ensure compliance with state sales regulations.

Join a team that emphasizes accuracy, speed, and a positive customer experience. Strong computer skills and the ability to multitask are essential to success in this role.

Qualifications

• High school diploma or GED required; 1–3 months related experience or training preferred.
• Ability to read and comprehend simple instructions and memos; good written and verbal communication.

Responsibilities

• Process customer orders and perform data entry.
• Assist customers by phone, email, and live chat; resolve issues promptly.
• Obtain and maintain B2B account information (FFL licenses and updates).
• Ensure compliance with state sales regulations and company policies.
• Maintain neat department conditions and support teamwork.

Skills

Customer service

Communication

Typing

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Microsoft Suite

CRM Software

POS Systems

Internet Software

Job description

Vance Outdoors Inc in Heath, OH is seeking a Call Center Customer Service Representative to process orders, assist customers, and resolve issues by phone, email, or live chat. You will handle data entry, maintain B2B account information including FFL licenses and updates, and ensure compliance with state sales regulations.

Join a team that emphasizes accuracy, speed, and a positive customer experience. Strong computer skills and the ability to multitask are essential to success in this role.