Firearms Sales & Licensing Associate

Vance Outdoors Inc; Springdale (OH); On-site; USD 31,000 - 37,000; Full time

Job summary

Vance Outdoors Inc. is hiring for a retail associate responsible for firearm sales processing, licensing, and customer service. You will handle POS transactions, data entry per ATF rules, and ODNR licensing tasks, while answering calls and supporting inventory and display maintenance.

The role emphasizes accurate data entry, compliance with regulations, and delivering a positive shopping experience for customers seeking firearms and accessories.

Qualifications

• High school diploma or GED required with up to three months of related experience.
• Ability to process firearm sales in line with ATF procedures and ODNR licensing.
• Strong customer service, data entry, and cash-handling skills.

Responsibilities

• Process sales, returns, layaways, and special orders via the POS system.
• Enter firearm sales data accurately following ATF guidelines.
• Answer phone calls and direct inquiries to appropriate departments.
• Assist with inventory, pricing, and merchandising on the sales floor.
• Provide excellent customer service and resolve issues promptly.

Skills

Customer service

ATF compliance

Cash handling

Data entry

Phone skills

Education

High school diploma or GED

Related experience 1–3 months

Tools

Point of Sale System

ODNR licensing portal

Microsoft Office

CRM system

Job description

Vance Outdoors Inc. is hiring for a retail associate responsible for firearm sales processing, licensing, and customer service. You will handle POS transactions, data entry per ATF rules, and ODNR licensing tasks, while answering calls and supporting inventory and display maintenance.

The role emphasizes accurate data entry, compliance with regulations, and delivering a positive shopping experience for customers seeking firearms and accessories.