Customer Experience Specialist

Vance Outdoors, Inc.; Heath, Northern (OH, KY); Hybrid; USD 19,000 - 25,000; Full time

Job summary

Vance Outdoors, Inc. in Heath, Ohio seeks a Call Center Customer Service Representative to handle customer orders, assist shoppers, and resolutely resolve concerns across phone, email and live chat. You’ll be the friendly face ensuring a smooth purchasing experience.

The role emphasizes accurate data entry, order processing, and adherence to policies while maintaining a positive attitude and teamwork. Strong computer skills and multitasking are essential.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to type and navigate multiple software systems.

Responsibilities

• Process customer orders and assist customers with purchases.
• Resolve customer concerns promptly via phone, email, and live chat.
• Enter data accurately and maintain B2B account information where needed.
• Follow company policies and contribute to a positive team environment.

Job description

Vance Outdoors, Inc. in Heath, Ohio seeks a Call Center Customer Service Representative to handle customer orders, assist shoppers, and resolutely resolve concerns across phone, email and live chat. You’ll be the friendly face ensuring a smooth purchasing experience.

The role emphasizes accurate data entry, order processing, and adherence to policies while maintaining a positive attitude and teamwork. Strong computer skills and multitasking are essential.