Customer Support & Operations - Metal Fabrication

New Castle Building Products, Inc.; Bensalem Township (Bucks County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical / Dental / Vision / Life

401(k) with discretionary employer?

Paid vacation and Holidays

Yearly reviews with opportunities to进

Competitive Pay

Job summary

New Castle Metal in Bucks County, PA seeks a dynamic Customer Support / Operations professional to anchor the Bensalem branch. You will manage counter sales, coordinate production for two operators, oversee inventory, and ensure equipment upkeep in a compact team.

Responsibilities include handling walk-in and digital orders, providing pricing quotes, and balancing urgent requests with ongoing work to optimize workflow and minimize bottlenecks.

Qualifications

• Experience in customer service/sales and logistics, manufacturing, or distribution operations.
• Comfortability with ERP systems to manage orders and inventory.
• Strong time-management and ability to juggle priorities.
• Clear verbal and written communication with shop operators, customers, and management.

Responsibilities

• Serve as primary contact for walk-in contractors, phone inquiries, and email orders.
• Assist customers with product selection, provide pricing quotes, and process orders.
• Coordinate production workflow for two machine operators and balance urgent requests with ongoing orders.
• Perform regular cycle counts and reconcile inventory data in the system.
• Coordinate replenishment stock with procurement or main hubs.
• Use MaintainX to log maintenance tasks, track equipment upkeep, and schedule downtime.
• Document and resolve equipment issues to minimize downtime.

Skills

Customer service

Logistics coordination

ERP systems

Inventory management

Communication

Tools

DMSI Agility

CMMS platforms

Job description

New Castle Metal in Bucks County, PA seeks a dynamic Customer Support / Operations professional to anchor the Bensalem branch. You will manage counter sales, coordinate production for two operators, oversee inventory, and ensure equipment upkeep in a compact team.

Responsibilities include handling walk-in and digital orders, providing pricing quotes, and balancing urgent requests with ongoing work to optimize workflow and minimize bottlenecks.