Customer Support/Office Manager

Allied-US; Pleasant Grove (UT); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Allied Environmental seeks a friendly, organized Customer Support & Office Coordinator to be the first voice customers hear and to keep the office running in Pleasant Grove, UT. You’ll answer calls and emails, coordinate with subcontractors, open and track tickets, and manage office logistics from supplies to celebrations.

The role requires at least one year of customer service experience, strong communication, and the ability to switch between customer issues and office tasks while meeting

Qualifications

• At least 1 year of customer service experience, ideally by phone and email.
• Warm, clear communication, especially with a frustrated customer.
• Strong organizational skills with reliable follow-through on open tickets.
• Experience with a ticketing system such as HubSpot preferred.

Responsabilités

• Answer the customer service line and inbox, resolving what you can and escalating what you can’t.
• Respond to voicemails and route information to the right person or team.
• Create tickets for customer issues and follow up with subcontractors until they’re resolved.
• Coordinate with subcontractors to get services scheduled and confirmed.
• Gather the background our Customer Success Managers need when an issue is escalated to them.
• Create billing tickets and help with basic accounting questions, passing more complex items to the Accounting team.
• Process supply orders and address change addendums.
• Manage Curtis Bay accounts, working with the Sharps contact on service requests and sending manifests every Tuesday.
• Keep the office running: weekly Costco and catering orders, daily snack restocking, office supplies, and greeting visitors at the door.
• Set up and clean up Friday team lunches, and plan the monthly birthday and anniversary celebration.
• Help plan and execute monthly team activities, the quarterly team dinner, and the quarterly service project.
• Add and deactivate users in Slack and Motivosity, and send Amazon gift cards to customers who leave positive reviews.

Connaissances

Customer service

Phone support

Email support

Ticketing system

HubSpot

Excel

Google Sheets

Organizational skills

Time management

Outils

HubSpot

Excel

Google Sheets

Description du poste

Who We Are

Allied is an Environmental Solutions Company serving 10,000+ customers nationwide across Medical Waste Disposal, Hazardous Waste, Medical Supplies, Secured Document Shredding, and Solid Waste & Recycling services. We were recently ranked #16 on the 2024 Utah 100 list of fastest growing companies, made it on the 2025 Inc5000 list, and we’re just getting started.

We move fast, think big, and care deeply about doing things the right way. Our team is made up of people who are problem-solvers, team players, and builders at heart. If you like working with great people, improving processes, and being part of a company that is growing quickly, Allied may be the place for you.

Our Core Values

• Ownership
• Kaizen
• Growth Always
• Lead with Optimism
• Do the Right Thing
• People First

About the Role

We’re looking for a Customer Support & Office Coordinator to be the first voice our customers hear and the person who keeps our office running. You’ll answer the customer service line and inbox, coordinate with subcontractors to get services scheduled, open and track tickets, and make sure nothing sits unanswered. You’ll also own the day-to-day of the office, from supplies and snacks to the lunches, celebrations, and service projects that bring our team together.

This is a good fit for someone friendly and organized who can switch from a frustrated customer call to a catering order in the same hour without losing track of either. If you’re the kind of person who follows up before anyone has to ask, you’ll do well here.

What You’ll Do

• Answer the customer service line and inbox, and serve as the first point of contact when issues come in — resolving what you can and escalating what you can’t.
• Respond to voicemails and route information to the right person or team.
• Create tickets for customer issues and follow up with subcontractors until they’re resolved.
• Coordinate with subcontractors to get services scheduled and confirmed.
• Gather the background our Customer Success Managers need when an issue is escalated to them.
• Create billing tickets and help with basic accounting questions, passing more complex items to the Accounting team.
• Process supply orders and address change addendums.
• Manage our Curtis Bay accounts, where Allied is the subcontractor, working with our Sharps contact on service requests and sending manifests every Tuesday.
• Keep the office running: weekly Costco and catering orders, daily snack restocking, office supplies, and greeting visitors at the door.
• Set up and clean up Friday team lunches, and plan the monthly birthday and anniversary celebration.
• Help plan and execute monthly team activities, the quarterly team dinner, and the quarterly service project.
• Add and deactivate users in Slack and Motivosity, and send Amazon gift cards to customers who leave positive reviews.

What You Bring

• One (1) or more years of customer service experience, ideally by phone and email.
• Warm, clear communication, especially with a customer who is frustrated.
• Strong organizational skills and reliable follow-through on open tickets and pending requests.
• Comfort switching between customer work and office logistics throughout the day.
• Dependability with recurring deadlines, including the Tuesday manifest.
• Good judgment about when to resolve something yourself and when to escape.
• Experience with a ticketing system such as HubSpot preferred.
• Comfort with Excel or Google Sheets for basic tracking.
• Discretion when handling customer, employee, and account information.
• A team-first mindset and willingness to jump in where needed.
• Able to lift and carry up to 40 pounds and to be on your feet during event setup.
• Valid driver’s license for occasional local errands.

The Details

Location: Allied headquarters in Pleasant Grove, Utah. This is a fully in-office role.

Schedule: Full-time, Monday through Friday, 8:00 a.m. to 5:00 p.m.

Why Allied Environmental

At Allied, you’ll be joining a growing company with a strong team culture and a lot of momentum. We care about doing excellent work, supporting each other, and building systems that help our team and customers succeed. In this role you’ll shape how customers experience Allied from their very first call, and you’ll be the person who makes our office a place people are glad to come to.