Customer Support & Office Operations Lead

Allied-US; Pleasant Grove (UT); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

Allied Environmental seeks a friendly, organized Customer Support & Office Coordinator to be the first voice customers hear and to keep the office running in Pleasant Grove, UT. You’ll answer calls and emails, coordinate with subcontractors, open and track tickets, and manage office logistics from supplies to celebrations.

The role requires at least one year of customer service experience, strong communication, and the ability to switch between customer issues and office tasks while meeting

Qualifications

• At least 1 year of customer service experience, ideally by phone and email.
• Warm, clear communication, especially with a frustrated customer.
• Strong organizational skills with reliable follow-through on open tickets.
• Experience with a ticketing system such as HubSpot preferred.

Responsabilités

• Answer the customer service line and inbox, resolving what you can and escalating what you can’t.
• Respond to voicemails and route information to the right person or team.
• Create tickets for customer issues and follow up with subcontractors until they’re resolved.
• Coordinate with subcontractors to get services scheduled and confirmed.
• Gather the background our Customer Success Managers need when an issue is escalated to them.
• Create billing tickets and help with basic accounting questions, passing more complex items to the Accounting team.
• Process supply orders and address change addendums.
• Manage Curtis Bay accounts, working with the Sharps contact on service requests and sending manifests every Tuesday.
• Keep the office running: weekly Costco and catering orders, daily snack restocking, office supplies, and greeting visitors at the door.
• Set up and clean up Friday team lunches, and plan the monthly birthday and anniversary celebration.
• Help plan and execute monthly team activities, the quarterly team dinner, and the quarterly service project.
• Add and deactivate users in Slack and Motivosity, and send Amazon gift cards to customers who leave positive reviews.

Connaissances

Customer service

Phone support

Email support

Ticketing system

HubSpot

Excel

Google Sheets

Organizational skills

Time management

Outils

HubSpot

Excel

Google Sheets

Description du poste

Allied Environmental seeks a friendly, organized Customer Support & Office Coordinator to be the first voice customers hear and to keep the office running in Pleasant Grove, UT. You’ll answer calls and emails, coordinate with subcontractors, open and track tickets, and manage office logistics from supplies to celebrations.

The role requires at least one year of customer service experience, strong communication, and the ability to switch between customer issues and office tasks while meeting