Customer Support & Office Operations Lead

Allied; Pleasant Grove (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Allied Environmental is seeking a friendly and organized Customer Support & Office Coordinator to be the first voice customers hear and to keep the office running in Pleasant Grove, Utah. You will handle the customer service line, schedule services with subcontractors, open and track tickets, and manage office logistics from supplies to events.

This role requires strong communication, reliable follow-through on tickets, and the ability to switch between customer issues and office tasks.

Qualifications

• 1+ years of customer service experience (phone and email preferred).
• Warm, clear communication with frustrated customers.
• Strong organizational skills and reliable follow-through on tickets.

Responsibilities

• Answer customer service line and inbox; resolve issues when possible and escalate when needed.
• Respond to voicemails and route information to appropriate teams.
• Create and track tickets with contractors until resolution.
• Coordinate subcontractors to schedule and confirm services.
• Provide background when escalated to Customer Success Managers.
• Assist with basic accounting questions and pass complex items to Accounting.
• Process supply orders and address change addendums.
• Manage Curtis Bay accounts and send manifests weekly.
• Keep the office running with orders, snacks, supplies, and visitor greeting.
• Plan and coordinate team lunches, celebrations, and quarterly events.
• Manage users in Slack and Motivosity; send gift cards for positive reviews.

Skills

Customer service

Communication

Organizational skills

Ticketing system

Tools

HubSpot

Excel

Google Sheets

Job description

Allied Environmental is seeking a friendly and organized Customer Support & Office Coordinator to be the first voice customers hear and to keep the office running in Pleasant Grove, Utah. You will handle the customer service line, schedule services with subcontractors, open and track tickets, and manage office logistics from supplies to events.

This role requires strong communication, reliable follow-through on tickets, and the ability to switch between customer issues and office tasks.