Customer Support Office Clerk — Growth & Overtime

Oak Point HVAC; Oak Point (TX); On-site; CAD 33,000 - 44,000; Full time

Job summary

Qualifications

• Strong communication skills.
• Good phone etiquette and customer service skills.
• Computer knowledge and basic office software experience.
• Organized and detail-oriented.
• Goal-oriented mindset.
• Ability to multitask in a fast-paced environment.
• Professional attitude and reliability.

Responsibilities

• Answer incoming phone calls professionally.
• Schedule appointments and service calls.
• Assist customers with general questions.
• Manage customer information and office records.
• Support daily office operations.
• Communicate with technicians and customers efficiently.
• Maintain organized workflows and follow-up processes.

Skills

Communication skills

Phone etiquette

MS Office

Organized

Goal-oriented

Multitasking

Professional attitude

Job description