Customer Support, Mortgage Broker Experience Associate

Spring EQ LLC; Scottsdale (AZ); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

401k Company Match

Commuter Benefits

Paid Time Off Plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Job summary

A national home equity lender is seeking a Broker Experience Associate to assist broker partners with home equity loans. The ideal candidate will have at least 2 years of experience in lending and possess strong customer service skills. This position offers a hybrid work schedule, balancing on-site and remote work to support productivity and collaboration. The annual compensation is $60,000 plus incentives and comes with a range of benefits including a 401k plan and medical insurance.

Qualifications

• 2+ years of mortgage or home lending experience required.
• Demonstrated ability to contribute to innovation and improvement.
• Self-starter with open-ended problem-solving skills.

Responsibilities

• Handle calls from broker partners regarding home equity loans.
• Assist in the broker registration process.
• Provide exceptional service on a high volume of calls.

Skills

Customer service skills

Strong technical skills

Excellent communication

Organizational skills

Education

Associates or Bachelor degree

Job description

Overview

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visitwww.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner. Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

The Broker Experience Associate will play a key role in supporting customers. A strong candidate will have a proven track record of success in loan sales and thrive in a growing, fast-paced environment. They will be driven, passionate and flourish in a customer service role that is exciting and dynamic.

Responsibilities

• Handle phone calls as our broker partners call in for assistance with home equity loans
• Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process
• Assist with the Spring EQ broker portal administration such as creating new accounts, resetting passwords, etc
• Field questions regarding the broker portal, loan status, and guidelines
• Provide exceptional customer service on a high volume of broker phone calls and communications
• Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers
• Complete various administrative tasks in a timely manner to support our sales and operations teams

Qualifications

• Associates, Bachelor degree or equivalent experience preferred
• 2+ years of mortgage or home lending experience required
• Excellent customer service skills
• Strong technical skills
• High degree of patience
• Excellent communication, interpersonal and organizational skills.
• Self-starter mentality with the ability to solve open ended business challenges
• Enthusiastically contribution to a culture of innovation and continuous improvement
• The ideal candidate will have a demonstrated track record of meeting/exceeding goals as an individual contributor
• We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team oriented environment
• Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in everyday life

Schedule

• 11:30am - 8:00pm PCT

Healthy work-life balance.

We are committed to supporting a healthy work-life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on-site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively.

Compensation

• $60,000 yearly plus incentive

Benefits

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Credit union membership

Applicants must be authorized to work in the US. We do not offer sponsorship for work authorization, or related employment visas, for this position.

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.