Customer Support Manager: Build & Elevate a High-Performance Team

Jobot; Atlanta (GA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Hybrid work schedule

Comprehensive benefits package

Local presence

Job summary

Jobot is seeking a hands-on Customer Service Manager to hire, develop, and lead a high-performing customer support team within a fast-paced B2B organization in Atlanta. You will oversee daily service operations, drive accountability around KPIs and SLAs, and partner across departments to deliver an exceptional customer experience.

This on-site role with a strong benefits package offers an opportunity to impact the customer journey and build a high-performance support function within a growing

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years leading a customer support, customer service, sales support, or order management team.
• Experience managing direct reports in a fast-paced, customer-focused environment.
• Strong background managing KPIs, SLAs, workload allocation, and employee performance.
• Experience with CRM platforms such as Salesforce or HubSpot.
• Experience with order management or order automation systems; AI experience is a plus.

Responsibilities

• Hire, onboard, coach, and develop customer support team members.
• Establish performance expectations and provide ongoing feedback and corrective action when needed.
• Manage team workload, resource allocation, productivity, service quality, and SLA performance.
• Monitor KPIs, dashboards, and customer feedback to identify trends and improvement opportunities.
• Develop, implement, and evaluate customer service and sales support procedures.
• Lead process improvements that increase efficiency and strengthen the customer experience.
• Support the resolution of escalated customer issues and complaints.
• Partner with Sales, Operations, Finance, Marketing, and other internal stakeholders.
• Assist with onboarding and training Account Executives on customer-facing processes.
• Provide hands-on support to the team when business needs require it.

Skills

Leadership

KPI management

Cross-functional collaboration

CRM experience

Process improvement

Team development

Communication

Education

Bachelor's degree or equivalent experience

Tools

Salesforce

HubSpot

Order management systems

Job description

Jobot is seeking a hands-on Customer Service Manager to hire, develop, and lead a high-performing customer support team within a fast-paced B2B organization in Atlanta. You will oversee daily service operations, drive accountability around KPIs and SLAs, and partner across departments to deliver an exceptional customer experience.

This on-site role with a strong benefits package offers an opportunity to impact the customer journey and build a high-performance support function within a growing