Customer Support I

OrthoCarolina; Charlotte (NC); Hybrid; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina is seeking a Customer Service Specialist for our Business Office in Charlotte. This hybrid role involves answering and routing patient account calls and supporting the processing of insurance claims and related financial transactions, ensuring accurate postings to patient accounts.

The ideal candidate has health care or medical billing experience, handles high-volume calls (around 100 per day), and is prepared to work in a fast-paced environment. High school diploma required.

Qualifications

• Health care and/or medical billing experience.
• Experience processing electronic insurance claims and generating claim reports.
• Experience with high volume call environment (100 calls per day).

Responsibilities

• Answer and route business office patient account calls to the appropriate individuals.
• Process electronic insurance claims and generate and analyze reports.
• Process claims for secondary payers and post credit card transactions to patient accounts.

Skills

Medical billing experience

High volume calls

Education

High School (Required)

Job description

At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-usWe are currently searching for a Customer Service Specialist to join our team in our OrthoCarolina Business Office in Charlotte.This position is a hybrid schedule with rotating days in the office depending on department needs.The Customer Service Representative is responsible for courteously answering and routing business office patient account phone calls to the appropriate individuals within the company. They assist patients with their account questions and any questions pertaining to the OrthoCarolina business office.Essential Functions:Processing electronic insurance claims, along with generating and analyzing custom claims reports.Responsible for the processing of insurance claims for secondary payers and processing credit card transactions and posting them to patient accounts. Skills and Abilities:Health care and/or medical billing experience.Experience in processing electronic insurance claims, along with generating and analyzing claim reports.Experience processing insurance claims for secondary payers; as well as processing credit card transactions and posting them to patient accounts.Experience with high volume call environment (100 calls per day).Employee TypeRegularQualificationsSkillsEducationHigh School (Required)CertificationsLanguageWork ExperienceCustomer Service Experience, Healthcare Experience