Customer Support Golf Representative

Auxillium LLC; La Junta (CO); On-site; USD 17,000 - 25,000; Full time

Job summary

Auxillium LLC in Pueblo and La Junta, Colorado seeks a Consumer Support Representative to assist golfers and customers, manage cases, monitor orders, and upsell when appropriate. You will resolve issues via phone or email, explain product features, and stay current with industry trends.

The role emphasizes strong communication, technical aptitude with devices and software, and a commitment to exceptional service.

Qualifications

• Minimum two years of golf experience required.
• Customer service experience in golf or related industry preferred.
• Knowledge of technical support or gaming is a plus.
• Proficient with computers and mobile devices; iOS knowledge helpful.
• Strong problem solving and communication skills.
• Attention to detail and accuracy essential.
• Ability to adapt to a fluid, changing environment.

Responsibilities

• Handle a high volume of incoming calls from Golf Accounts and Consumers.
• Respond to product questions and set up return authorizations for warranty and non-warranty issues.
• Build relationships with accounts and consumers by exceeding expectations.
• Manage about 100 incoming calls per day.
• Explain features and benefits of product lines.
• Troubleshoot installation issues and provide application assistance by phone or email.
• Stay updated on industry news and trends.
• Use Zendesk, Salesforce, Outlook, and intranet tools to multitask.
• Participate in special projects and training as assigned.
• Operate office equipment as needed.

Skills

Customer service

Golf industry knowledge

Technical support

Communication

Attention to detail

Problem solving

Phone & email support

Tools

Zendesk

Salesforce

Outlook

Intranet tools

Job description

About Our Client

Our client, a sports technology firm dedicated to customer satisfaction and enjoyment, is seeking an enthusiastic team player to enhance their exceptional customer service and technical support team. In the role of Consumer Support Representative, you will assist customers, oversee case management and resolutions, monitor orders, suggest additional products when suitable, and uphold a high standard of customer service.

Primary Functions:

• The Customer Support Golf Representative handles a high volume of incoming calls from Golf Accounts and Consumers.
• The Customer Support Golf Representative is responsible for responding to product-related questions and setting up return authorizations for warranty and non-warranty issues.
• The Customer Support Golf Representative is responsible for building and fostering relationships with accounts and consumers by exceeding customer expectations on every call.
• The Customer Support Golf Representative is responsible for handling an average of 100 incoming account/consumer calls per day, exceeding customer expectations on each interaction.
• The Customer Support Golf Representative is responsible for explaining the features and benefits of the clients past and current product lines.
• The Customer Support Golf Representative is responsible for troubleshooting and resolving issues with product installation, general troubleshooting, and application assistance over the phone or by email.
• The Customer Support Golf Representative is responsible for staying abreast of industry current events and trends.
• Utilize efficiencies in multi-tasking to operate simultaneously in Zendesk, Salesforce, Outlook, and Intranet-based tools.
• Be ready and willing to take on special projects and training as assigned, and to complete those projects with thoroughness and accuracy.
• Extensive use of office equipment to include computer, calculator, copier, fax, and other business-related machines and software.

The above declarations are not intended to be an "all-inclusive" list of duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job and be a reasonable representation of its activities which will be handled and skills which will serve the best customer service and allow agent success.

Required Education, Experience, and Skills:

• A minimum of two years of golf experience is required.
• Customer service & knowledge of the golf industry or game preferred.
• Knowledge of technical support, application support, or gaming.
• Technical proficiency with computers/mobile devices, software & iOS.
• Excellent critical thinking skills, problem-solving, and strategic thinking abilities.
• Working knowledge of mobile applications and/or gaming and support devices.
• Maintain a high degree of accuracy and great attention to detail.
• Communicate effectively, professionally, clearly, and courteously with customers.
• General knowledge of golf terminology and/or familiarity with the sport.
• Ability to work in a fluid and ever-changing situations.
• Willingness to adapt to Auxillium's highly positive culture as a supportive team member.

Job Location:

Pueblo, Colorado

La Junta, Colorado

Position Type:

90-day Probationary Period

Full-Time/Regular

On-Site

Hours / Schedules:

Multiple schedules available, to be discussed at interview.

Position Pay:

$15.25 per hour