Customer Support Executive

Datawens Technologies; United States; Remote; USD 42,000 - 62,000; Full time

Job summary

Datawens Technologies seeks a proactive Customer Support Specialist to engage with customers via phone, email, and chat, providing clear guidance and resolution paths. You will aid onboarding, track issues, and validate fixes with cross-functional teams.

Ideal candidates bring 1+ year in customer support, strong communication, and a customer-focused mindset. This role emphasizes timely responses and product knowledge to ensure satisfaction.

Qualifications

• 1+ years of experience in Customer Support or related role.
• Strong verbal and written communication skills.
• Ability to understand product features quickly.
• Customer-centric approach with ownership mindset.

Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Provide clear guidance and support to help customers resolve issues and address their queries.
• Identify, analyze, and elevate issues to the appropriate team when required.
• Assist in product demonstrations for prospective and existing customers.
• Support the onboarding and training of new users.
• Monitor and report application issues.
• Verify and validate fixes for reported issues.
• Coordinate with the development team to ensure timely issue resolution.

Skills

Communication

Customer service

Problem-solving

Relationship-building

Product knowledge

Job description

Key Responsibilities

• Respond to customer queries via phone, email, and chat in a timely and professional manner.
• Provide clear guidance and support to help customers resolve issues and address their queries.
• Identify, analyze, and elevate issues to the appropriate team when required.
• Assist in product demonstrations for prospective and existing customers.
• Support the onboarding and training of new users.
• Monitor and report application issues.
• Verify and validate fixes for reported issues.
• Coordinate with the development team to ensure timely issue resolution.

Required Skills

• Good verbal and written communication skills.
• Strong customer service orientation.
• Good listening, analytical, and problem-solving abilities.
• Strong interpersonal and relationship-building skills.
• Ability to quickly understand product features and functionality.
• Ability to take ownership of tasks and ensure timely follow-through.

Experience

1+ years of experience in Customer Support, Customer Service, Client Support, or a related role.