Customer Support Executive

Crystree Solutions; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Crystree Solutions is seeking a dedicated Customer Support professional in the United States to provide exceptional service via phone, email, and chat. You will resolve customer queries, address complaints, and maintain detailed CRM records to help improve satisfaction and loyalty.

In this role, you will collaborate with internal teams to resolve complex issues, ensuring timely resolutions while meeting performance targets for metrics such as first call resolution, average handle time, and

Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job description

Roles and Responsibilities

• Provide exceptional customer support through phone calls, emails, and chats to resolve customer queries and concerns.
• Handle customer complaints in a professional manner, escalating issues when necessary to ensure timely resolution.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with internal teams to resolve complex issues and improve overall customer satisfaction.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.