Team Lead

Mandarhitech; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Mandarhitech is looking for a Team Lead in New York, New York to lead a talented team of support professionals. In this role, you will mentor team members, monitor performance metrics, and conduct training sessions.

This position is ideal for someone eager to step into a leadership role and contribute to strategic initiatives while ensuring high-quality standards in customer support.

Qualifications

• 3-5 years of customer support experience.

Responsibilities

• Supervise and mentor team members.
• Monitor team performance metrics.
• Conduct training and development sessions.
• Handle escalated customer issues.

Job description

Lead a talented team of support professionals and drive excellence at Mandarhitech. As a Team Lead, you'll mentor team members, ensure quality standards, and contribute to strategic initiatives. This is an excellent opportunity for someone ready to step into leadership.

Responsibilities

• Supervise and mentor team members
• Monitor team performance metrics
• Conduct training and development sessions
• Handle escalated customer issues

Requirements

• 3-5 years of customer support experience