Customer Support Engineer — Low-Code Workflows

BizFlow

United States

On-site

USD 60,000 - 90,000

Full time

8 days ago

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Job summary

BizFlow is seeking a Customer Support Engineer to provide hands-on, platform-based application support in Falls Church, VA. You’ll troubleshoot across servers and integrations, coordinate with R&D/Product teams, and ensure clear customer communications.

The role emphasizes ITIL-based processes, on-premise systems, and web technologies. The ideal candidate will have 2+ years in enterprise software support, a solid ITIL background, and strong Zendesk experience.

Qualifications

Bachelor’s degree in Computer Science, Software Engineering, or related technical discipline.
2+ years in customer support, technical support, or client enablement for enterprise software.
Familiarity with ITIL framework and structured support processes.
Experience supporting on‑premise applications, including server-level troubleshooting.
Polished, professional customer communications—written and verbal—for technical and executive audiences.
Experience with Zendesk to manage CS tickets and run reports.
Working knowledge of web technologies (HTML/CSS/JavaScript) and SQL for basic troubleshooting.
Proven ability to collaborate across R&D/Product, Solutions, and Professional Services teams.

Responsibilities

Manage the full ticket lifecycle (intake → triage → resolution → closure).
Troubleshoot across on‑premise platform apps, servers, integrations, and legacy systems.
Work hands‑on with Windows and Linux servers; review services, logs, and performance metrics.
Support web tech, REST APIs, SQL; analyze failures and troubleshoot environments.
Collaborate with R&D/Product teams to reproduce defects and validate fixes.
Prepare clear customer-facing communications and incident summaries.