Customer Support Engineer

Insight Global; United States; Remote; USD 75,768 - 89,544; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Engineer (L2) for a fully remote, 12-month contract in the United States. The role involves supporting the customer support team and working closely with product engineers to resolve issues and enhance platform stability. Candidates should have proven experience in customer support within AI, technical proficiency with Python, and the ability to thrive in a fast-paced environment.

Qualifications

• Proven experience in a customer support role with AI and/or data.
• Technical proficiency with Python and/or Pyspark.
• Good understanding of APIs and RESTful services.

Responsibilities

• Support the customer support team handling tickets for all products.
• Work closely with product engineers to resolve bugs reported by users.
• Develop an understanding of the company’s proprietary platforms.

Skills

Customer support experience

Technical proficiency with Python

Understanding of APIs and RESTful services

Problem solving and troubleshooting skills

Ability to work in a fast-paced environment

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base Pay Range

$55.00/hr - $65.00/hr

Insight Global is looking for a Customer Support Engineer (L2) to join on behalf of one of their global AI-focused partners in the US, fully remote, for a 12-month contract.

This person will be supporting their customer support team that handles tickets for all of their products across all business groups. They will work closely with product engineers to pinpoint, diagnose, and resolve bugs reported by users, enhancing overall platform stability and performance. They will need to develop an in depth understanding of the company’s proprietary platforms and technology that is everchanging based on customer needs.

Must Have Requirements

• Proven experience in a customer support role with AI and/or data
• Technical proficiency with Python and/or Pyspark
• Good understanding of APIs and RESTful services
• Excellent problem solving and troubleshooting skills
• Able to work in a fast-paced environment on constantly new technologies

Seniority Level

Mid-Senior level

Employment Type

Contract

Job Function

Information Technology and Customer Service

Industries

Software Development