Developer Support Engineer

EngFlow; San Francisco (CA); Remote; USD 139,000 - 172,000; Full time

Job summary

Join a forward-thinking company that empowers developers by enhancing software build efficiency. As a Developer Support Engineer, you will be the technical voice for customers, ensuring they have a seamless experience with our innovative platform. Your role will involve troubleshooting complex issues, optimizing workflows, and collaborating with engineering teams to enhance product performance. This fully remote position offers comprehensive benefits and the opportunity to participate in exciting team events worldwide. If you are passionate about helping engineers solve challenges and thrive in a collaborative environment, this is the perfect opportunity for you.

Benefits

Comprehensive medical benefits

Dental benefits

Vision benefits

401k/pension plan

Generous vacation

Parental leave

Team events and activities

Qualifications

• 3+ years in software development or technical support roles.
• Strong understanding of build systems and developer workflows.
• Experience in writing technical documentation.

Responsibilities

• Serve as primary contact for customers, guiding them in using the platform.
• Troubleshoot complex issues with build systems and integrations.
• Create documentation to improve future support.

Skills

Software Development

Technical Support

SRE

Developer Workflows

Communication Skills

Problem Solving

Education

Bachelor's Degree in Computer Science or related field

Tools

Bazel

Docker

Terraform

Kubernetes

AWS

GCP

Job description

4 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

About EngFlow

At

Remote - based in San Francisco.

About EngFlow

At EngFlow, we help developers save time by accelerating software builds and tests. Our cloud-based, distributed service optimizes developer workflows through remote execution and caching, improving efficiency, productivity, and product quality.

Backed by top investors, EngFlow is redefining how companies build software and ship well-tested products. Our solutions speed up builds by a factor of 10 or more, while our observability platform provides actionable insights for optimization. Founded by key contributors to Bazel, we build tools that empower engineering teams—from startups to Fortune 500 companies—to enhance developer velocity and improve build performance.

Learn more about our mission, culture, and team: EngFlow | Video

We're looking for a Developer Support Engineer to be the technical voice our customers rely on. You'll support engineering teams during trials and ongoing use, help them integrate and optimize their build workflows, and collaborate with internal teams to ensure a world-class experience.

Key Responsibilities

• Serve as the primary technical point of contact for trialing, new, and existing customers—offering guidance as they adopt and scale our platform
• Troubleshoot, investigate, and resolve complex issues with build systems, integrations, and environments
• Help customers optimize their use of EngFlow's products and ensure smooth adoption within their developer workflows
• Partner with Engineering to surface and track product bugs, performance regressions, and feature feedback from the field
• Create and maintain internal and external documentation to improve future support and empower developers
• Engage with the broader community via forums, Slack, GitHub, and conferences—representing EngFlow's voice with empathy and technical clarity
• Contribute to a culture of operational excellence through metrics, tooling improvements, and automation
  
  
  

Requirements

• 3+ years of experience in software development, technical support, SRE, or developer-facing roles
• Strong understanding of developer workflows and build systems (experience with Bazel or Buck/Buck2 is a big plus)
• Proficiency in at least one programming language (e.g., Go, C++, Java, Python, Rust, or JavaScript)
• Comfortable in a Linux/Unix environment with experience in tools like Docker, Terraform, or Kubernetes
• Familiarity with at least one cloud provider (e.g., AWS, GCP, Azure, or OpenShift)
• Great communicator—able to explain complex technical concepts clearly in writing and on calls
• Experience writing or contributing to technical documentation or internal knowledge bases
• Customer-centric mindset with a passion for helping engineers solve tough problems
• Bonus: experience working with async communication and distributed teams
  
  
  

Benefits

We offer comprehensive medical, dental, vision benefits, 401k/pension, parental leave and generous vacation. The team is fully remote but we enjoy meeting together several times a year at exciting destinations throughout the world. We value getting the work done and having fun while doing it, and have done numerous fun team events such as chocolate, whisky, and tea tastings, monthly team games, escape the room, and other fun events.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at EngFlow by 2x

Sign in to set job alerts for “Support Developer” roles.

Software Engineer Internship (12 months)

Coders - AI Training (Freelance, Remote)

Software Engineer, SQL - AI Training (Freelance, Remote)

San Francisco, CA $139,893.00-$171,163.00 4 weeks ago

San Francisco, CA $146,800.00-$244,700.00 2 weeks ago

Software Engineer Intern/Co-op (Fall 2025)

San Francisco, CA $88,000.00-$99,000.00 1 day ago

Software Engineer - AI Training (Freelance, Remote)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.