Security Support Engineer III

F5 Networks; United States; Remote; USD 108,000 - 152,000; Full time

Job summary

F5 Networks is seeking a Security Support Engineer III to join their Seattle office, where you will assist customers with security issues while collaborating with teams to enhance their experiences. This position requires a Bachelor's degree in a related field and some experience, offering generous salary and benefits in a supportive work environment.

Benefits

Competitive pay

401k

Bonus potential

Stock units

Qualifications

• Bachelor’s degree or equivalent required.
• Three months of experience in a related field.
• Other combinations of education, training, and experience acceptable.

Responsibilities

• Assist and analyze customer issues, coordinating solutions with engineering.
• Communicate complex security concepts to varied customer experiences.
• Develop and maintain processes, procedures, and documentation.

Skills

RHEL

Shell Programming

Virtual Memory Management

CPU Virtualization

DDoS Attack mitigation

Cross Site Scripting (XSS)

Web Services Security

TCP/IP

DNS

HTTP/Web Application Security

Security Fundamentals

Firewall

TLS

Certificate Transparency Framework

Education

Bachelor’s degree in Computer Science, Information Technology, Engineering or related field

Job description

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

F5, Inc. is seeking a Security Support Engineer III in Seattle, WA.

Job Duties:

• Assist customers with a wide array of issues, from simple to complex.
• Analyze customer issues and coordinate with engineering teams for solutions.
• Engage with customers via phone, email, chat & ticketing systems.
• Communicate complex networking and security concepts to customers at different levels of experience and responsibility.
• Collaborate with Product Development and Product Management teams to incorporate customer feedback.
• Build and maintain processes, procedures, and documentation.
• Provide first response for customer issues related to security, DevOps, and other engineering areas.
• Telecommuting is an option; some travel to F5 offices may be required.

Minimum Requirements:

• Bachelor’s degree or foreign equivalent in Computer Science, Information Technology, Engineering, or a related field.
• Three (3) months of experience in a related role or field.

Special Skills:

• RHEL
• Shell Programming
• Virtual Memory Management
• CPU Virtualization
• DDoS Attack mitigation
• Cross Site Scripting (XSS)
• Web Services Security
• TCP/IP
• DNS
• HTTP/Web Application Security
• Security Fundamentals
• Firewall
• TLS
• Certificate Transparency Framework

Any suitable combination of education, training, and experience is acceptable. Telecommuting is an option; some travel may be required.

Salary & Benefits:

Salary ranges from $108,949.19 to $151,825.00 annually. Benefits include competitive pay, 401k, and more. Details at F5 Benefits.

To apply, submit a resume with references via the apply button or email to [e-mail], referencing Req.# 21-14398.

#LI-DNI

Additional compensation may include incentives, bonuses, stock units, and benefits. More info at the benefits link above. F5 reserves the right to modify benefits without notice.

Please note: F5 contacts candidates only through official @f5.com email addresses or auto notifications from Workday.

Equal Opportunity Employment:

F5 provides equal employment opportunities regardless of race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or other protected classifications. Reasonable accommodations are available upon request by contacting [e-mail].