Customer Support & Dispatch Specialist

Daiohs-U-S-A-Inc; Spokane Valley (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Medical, Dental and Vision Insurance

Paid vacation and sick time

9 paid holidays

Flexible Spending Account

Life insurance

Employee Assistance Program

Job summary

Daiohs USA is seeking a Customer Service Representative to join our team in Spokane Valley. This role involves handling incoming calls and emails, processing orders, and coordinating with drivers and technicians to ensure smooth operations.

The ideal candidate has at least 1 year of office experience and a high school diploma or equivalent, with strong communication and organizational skills. We offer competitive benefits including 401(k), health insurance, and paid time off.

Qualifications

• High school diploma or equivalent.
• At least 1 year of office experience.

Responsibilities

• Processes incoming calls and emails, including customer orders by telephone, email, and fax.
• Relays customer concerns and requests to Daiohs team members in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using company software.
• Checks in with Route Drivers and reconciles customer funds.
• Dispatches Service Technicians for repairs and installations.
• Maintains accounts receivable and communicates sales leads to branch personnel.
• Keeps records of customer interactions and processes customer accounts.

Skills

Customer service

Phone support

Communication skills

Education

High school diploma or equivalent

Tools

Company software

Job description

Daiohs USA is seeking a Customer Service Representative to join our team in Spokane Valley. This role involves handling incoming calls and emails, processing orders, and coordinating with drivers and technicians to ensure smooth operations.

The ideal candidate has at least 1 year of office experience and a high school diploma or equivalent, with strong communication and organizational skills. We offer competitive benefits including 401(k), health insurance, and paid time off.