Customer Experience & Dispatch Specialist

Daiohs First Choice; Spokane (WA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) matching

Medical insurance

Dental & Vision insurance

Employee Assistance Program

Flexible Spending Account

Life insurance

Paid vacation & sick leave

9 paid holidays

Job summary

First Choice Coffee Services in Spokane, WA is seeking a Customer Service Representative to join our team. You will handle calls and emails, relay customer needs to the Daiohs team, and support accounts payable and service operations.

This role offers growth within a well-established, US-wide coffee service company. The position emphasizes reliability, strong communication, and a commitment to excellent customer care in a busy office setting.

Qualifications

• Experience in customer service or office environment preferred.
• Excellent verbal and written communication.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Processes incoming calls and emails, including orders submitted by telephone, email, and fax.
• Relays customer concerns to the appropriate team members in a timely fashion.
• Generates daily manifests for Route Drivers and Service Technicians using company software.
• Checks in with Route Drivers and reconciles customer funds.
• Dispatches Service Technicians for repairs and coordinates installations.
• Contacts accounts with outstanding balances and supports accounts receivable targets.
• Processes and applies payments to customer accounts.
• Communicates sales leads to branch staff.
• Provides backup support with daily sales reports, bank accounts, and month-end processes.
• Keeps records of customer interactions and documents.
• Develops knowledge of products, services, and pricing.
• Solicits sales during promotions.

Skills

Customer service

Communication skills

Office experience

Education

High school diploma or equivalent

Job description

First Choice Coffee Services in Spokane, WA is seeking a Customer Service Representative to join our team. You will handle calls and emails, relay customer needs to the Daiohs team, and support accounts payable and service operations.

This role offers growth within a well-established, US-wide coffee service company. The position emphasizes reliability, strong communication, and a commitment to excellent customer care in a busy office setting.