Customer Support Developer (Databases)

Airbyte; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Airbyte is seeking a Customer Support Developer (Databases) to blend hands-on development with deep customer empathy. You will write Java and Kotlin, contribute to open-source connectors, and help customers move data across databases, warehouses, and lakes.

You’ll engage with engineering and product teams daily, shaping how customers succeed with the platform. This role focuses on troubleshooting, onboarding, and collaboration to resolve complex database-related issues, from replication to

Qualifications

• Hands-on development experience with customer empathy.
• Experience with relational databases, data warehouses, and data Lakes.
• Familiarity with database connectors and integration platforms is a plus.
• Ability to diagnose issues, reproduce bugs, and craft clear technical guidance.

Responsibilities

• Customer Support Technical Troubleshooting
• Serve as the primary technical escalation point for database-related customer issues via email, tickets, and video calls.
• Triage and prioritize incoming issues while meeting SLA targets and leveraging AI tools to resolve faster.
• Investigate issues across relational databases, data warehouses, data lakes, and cloud object storage to drive real fixes with Engineering.
• Reproduce customer-reported bugs by inspecting logs, plans, and state; document findings for Engineering to act on.
• Assist customers through onboarding and troubleshooting for SSH tunnels, network config, and database permissions.

Tools

Java

Kotlin

Job description

Airbyte is the data and action layer for AI agents. We give agents fast, accurate, authenticated access to business data across hundreds of sources, so they can discover the entities that matter, reason over real-time context, and take action in the systems they read from, not just observe them. We started as the open-source standard for data movement and proved the economics of data integration at scale: hundreds of connectors, thousands of companies, and, since 2020, have raised $181M from leading investors including Benchmark, Accel, Altimeter, Coatue, and Y Combinator. As our CEO Michel Tricot puts it, "the last ten years were all about structured data. The future is all about context." We're now building that context infrastructure for production-grade agents on the same open foundation, as agents become the primary consumers of enterprise data. Our mission is unchanged: make data available and actionable to everyone, everywhere. That everyone now includes AI agents.

The Role:

Are you the kind of developer who gets a rush from cracking a gnarly replication bug, an issue with CDC implementation, or a query that hangs with no obvious reason? Do you thrive at the intersection of writing code and helping customers succeed? As a Customer Support Developer (Databases) at Airbyte, you'll combine hands‑on development skills with deep technical empathy to support our growing cloud, embedded, and open‑source integration platform. This isn't a traditional support role. You'll be writing Java and Kotlin, shipping contributions to our open‑source database source and destination connectors, digging into query plans and transaction logs, and directly shaping how customers move mission‑critical data between databases, warehouses, and lakes. You'll champion the customer voice alongside our engineering and product teams every day, getting your hands dirty in the code.

What You’ll Do:

Customer Support Technical Troubleshooting

Serve as the primary technical escalation point for database‑related customer issues, responding via email, ticketing systems, and video calls with precision and clarity.

Triage and prioritize incoming issues with urgency, consistently meeting SLA targets while leveraging AI tools to work smarter and resolve issues faster.

Dig into complex issues across relational databases, data warehouses, data lakes, and cloud object storage, not just finding workarounds but partnering with Engineering to root‑cause and drive real fixes.

Reproduce customer‑reported bugs by inspecting connector logs, query plans, replication slots, transaction logs, sync state, and destination table state, and document findings with enough technical detail for Engineering to act on immediately.

Support customers through onboarding and troubleshooting for SSH tunnels, network configuration, database user permissions, CDC setup (WAL/binlog/redo logs), and warehouse/lake authentication.

Database Connector Development Get hands‑on with customers building and debugging integrations, h