Real-Time Production Support Engineer

Valid8 Financial, Inc.; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Valid8 Financial, Inc. is seeking a customer support professional in Los Angeles to resolve customer issues and improve service processes. This role involves working cross-functionally to enhance system reliability and streamline operations.

Candidates should have at least 2 years in a customer-facing role, strong communication skills, and the ability to manage cases throughout the support lifecycle, especially under pressure.

Qualifications

• 2+ years of experience in a support or service-oriented customer facing role.
• Strong written communication of support content.
• Ability to perform under pressure and communicate status clearly to stakeholders.

Responsibilities

• Resolve customer issues via email and video conferencing.
• Enhance deployment processes to streamline operations.
• Identify, report, and track defects collaboratively.

Skills

Customer service experience

Written communication

Problem-solving

Debugging skills

Job description

Valid8 Financial, Inc. is seeking a customer support professional in Los Angeles to resolve customer issues and improve service processes. This role involves working cross-functionally to enhance system reliability and streamline operations.

Candidates should have at least 2 years in a customer-facing role, strong communication skills, and the ability to manage cases throughout the support lifecycle, especially under pressure.