Client Experience Partner: Fast-Response Support

InformData; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

InformData is seeking a Client Experience Partner to serve as the primary contact for the Core/ISA client base, delivering timely and accurate support while upholding a positive experience. You will manage high-volume inquiries, resolve issues via established workflows, and build trusted relationships to drive satisfaction and reliability.

Work with cross-functional teams, maintain data integrity in systems of record, and contribute to operational excellence through proactive updates, status

Qualifications

• Minimum 1 year of customer service experience preferred.
• Strong oral and written communication skills.
• Ability to work independently with excellent time management.

Responsibilities

• Serve as the primary point of contact for inbound client inquiries via phone, email, and ticketing systems.
• Monitor and manage ticket queues to ensure SLA-compliant resolutions.
• Provide timely updates on order status, results, and turnaround times.
• Document client interactions and resolutions to maintain data integrity in systems of record.
• Coordinate with cross-functional teams to fulfill client requests and improve responsiveness.
• Support ongoing process improvements and contribute to operational excellence.

Skills

Customer service

Communication

Problem solving

Time management

Attention to detail

Job description

InformData is seeking a Client Experience Partner to serve as the primary contact for the Core/ISA client base, delivering timely and accurate support while upholding a positive experience. You will manage high-volume inquiries, resolve issues via established workflows, and build trusted relationships to drive satisfaction and reliability.

Work with cross-functional teams, maintain data integrity in systems of record, and contribute to operational excellence through proactive updates, status