Multi-Channel Customer Support Associate

Amazon; Salem (OR); Remote; USD 27,552 - 41,328; Full time

Job summary

Amazon is seeking a Customer Service Associate in Salem, OR. The role involves assisting customers via phone, email, or chat and resolving issues for a broad customer base. A Bachelor's degree is required, and the position may require flexible shifts, including nights and weekends.

Expected skills include strong verbal and written English, proficiency with Windows/Outlook/Word, and excellent problem solving. The position is full-time and on-site at Salem.

Qualifications

• Ought to have at least B1 skillability in written and spoken English.
• Ought to be 18 years of age or older.
• Graduate with a minimal qualification of high school diploma.
• Ought to be flexible in rotational shifts such as night time shifts.

Responsibilities

• Handle inquiries via phone, email, or chat in a fast-paced environment.
• Maintain customer focus and resolve issues for a large customer base.
• Communicate clearly and professionally in written and verbal form.
• Navigate websites and use email tools to assist customers.
• Demonstrate ability to work independently and in a team.

Skills

Verbal communication

PC proficiency

Customer awareness

Problem solving

Time management

Teamwork

Education

Bachelor's Degree

Tools

Windows

Outlook

Word

Internet Explorer

Job description

Amazon is seeking a Customer Service Associate in Salem, OR. The role involves assisting customers via phone, email, or chat and resolving issues for a broad customer base. A Bachelor's degree is required, and the position may require flexible shifts, including nights and weekends.

Expected skills include strong verbal and written English, proficiency with Windows/Outlook/Word, and excellent problem solving. The position is full-time and on-site at Salem.