Customer Support Coordinator

HealthTrust Performance Group; Springfield (MO); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Tuition assistance

Paid time off

Life insurance

Employee discounts

Job summary

HealthTrust Performance Group is seeking a Customer Support Coordinator to deliver high-quality supply chain support to ROI Members, handling requisition processing, daily product sourcing, vendor PO negotiations, and order expediting for the Mercy Consolidated Services Center.

You will be frontline for ROI customers, coordinate procurement when stock is low, and manage vendor relationships. A High School diploma and 1 year of call center or customer service experience are preferred.

Qualifications

• High School diploma or GED required.
• 1 year of call center or customer service experience preferred.

Responsibilities

• Provide high-quality, quick and accurate supply chain support to ROI Members.
• Handle requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement, confirmation follow-up, and expediting of purchase orders for products and services for the Mercy Consolidated Services Center (CSC).
• Manage daily customer and vendor relationships within and outside of the organization.
• Perform duties of the purchasing buyer for urgent requests.
• Provide front line support to ROI customers regarding supply chain issues.
• Coordinate procurement of sub items when vendor is out of stock, through sourcing to other manufacturers.
• Coordinate the entry of quality management software complaints for returns and recalls.

Skills

Call center experience

Customer service

Education

High School diploma or GED

Job description

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a Customer Support Coordinator with HealthTrust Performance Group you can be a part of an organization that is devoted to giving back!

SCHEDULE: Monday - Friday 8:30am - 5pm

Job Summary And Qualifications

Seeking a Customer Support Coordinator, who provides high-quality, quick and accurate, supply chain support to, ROI Members through proactive solutions and decision making. The Customer Support Coordinator also provides requisition processing, daily product sourcing, vendor purchase order negotiations, purchase order placement, confirmation follow up, and expediting of purchase orders for products and services for the Mercy Consolidated Services Center (CSC). The Customer Support Coordinator is responsible for daily customer and vendor relationships both within and outside of the organization.

What you will do in this role:

• You will performs the duties of the purchasing buyer when the customer has an urgent request.
• You will provide front line support to ROi customers regarding supply chain related issues.
• You will provide the first tier of support for other ROI teams such as Purchasing, CSC Inventory Management, CSC Operations, Transportation, Customer Pack Solutions, Capital Purchasing and Local Supply Chain.
• You will coordinate the procurement of sub items when the vendor is out of stock on an item through sourcing to other manufactures.
• You will coordinate the entry of complaints into the quality management software for Mercy and Commercial customer returns and recalls as well as any other quality complaint.
• You will coordinate the return of product from the end user to the vendor.

What you should have for this role:

• High School diploma or GED Required
• 1 year of call center or customer service related experience preferred

Benefits

HealthTrust Performance Group, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Note: Eligibility for benefits may vary by location.

HealthTrust Supply Chain is a critical part of HCA Healthcare’s strategy. Our focus is to improve performance and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor cost-efficient initiatives and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.