Customer Support Coordinator

Boot Solutions; Salt Lake City (UT); On-site; USD 22,000 - 28,000; Full time

Job summary

Boot Solutions in Salt Lake City, UT is seeking a Customer Support Coordinator for a seasonal position starting September 1. You will be the primary contact for customers, handling inquiries, scheduling production, and coordinating orders to ensure a smooth Boot Solutions experience.

The role requires strong communication, organization, and the ability to work across departments in a fast-paced startup environment. Monday–Friday, 9:00 AM–5:00 PM, on-site position.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service experience.
• Professional and confident communicator.
• Highly organized with exceptional attention to detail.
• Comfortable multitasking in a fast-paced environment.
• Ability to learn bootfitting concepts and product knowledge.
• Administrative, receptionist, or office support experience preferred.
• Experience with order management, scheduling, CRM software, or customer databases is a plus.
• Ski industry or bootfitting experience preferred, but not required.
• Startup mindset with the flexibility to adapt as processes evolve.

Responsibilities

• Answer phone calls and respond to customer messages.
• Coordinate production workflow and organize incoming orders.
• Track orders and schedule workflow across departments.
• Maintain accurate customer records and assist with office administration.
• Provide general operational support to keep daily office operations running smoothly.

Skills

Communication skills

Customer service experience

Organized

Attention to detail

Multitasking

Problem solving

Bootfitting concepts knowledge

Startup mindset

Tools

CRM software

Order management software

Scheduling software

Job description

Customer Support Coordinator

Seasonal Position - September 1st Start Date

Boot Solutions - Salt Lake City, UT

Compensation: Starting at $16/hour

Schedule: Full-time, Monday-Friday, 9:00 AM-5:00 PM

About Boot Solutions

Boot Solutions is transforming the way skiers experience custom bootfitting. Customers scan their feet from their smartphone, receive a personalized Custom Fit Report, and our production team uses advanced manufacturing techniques to create custom boot modifications-all without the customer ever stepping foot into a ski shop.

Built from the Powder House Ski Shop, Utah's original ski shop established in 1953, Boot Solutions combines decades of bootfitting expertise with innovative technology. We're looking for dependable, detail-oriented individuals who enjoy working with their hands, staying organized, and helping build a growing startup from the ground up.

About the Position

Boot Solutions is seeking a friendly, organized, and customer-focused Customer Support Coordinator to serve as the primary point of contact for our customers. This role combines customer service, administrative support, and production coordination to ensure every customer receives timely, knowledgeable assistance throughout their Boot Solutions experience. You'll answer phone calls, respond to customer messages, coordinate production workflow, organize incoming orders, and help keep daily office operations running smoothly.

You'll work closely with multiple departments to ensure orders move efficiently from customer inquiry through production and fulfillment. Daily responsibilities include managing customer communication, tracking orders, scheduling workflow, maintaining accurate customer records, assisting with office administration, and providing general operational support. This position is ideal for someone who enjoys problem-solving, thrives in a collaborative environment, and takes pride in delivering an outstanding customer experience.

Qualifications

• Excellent written and verbal communication skills
• Strong customer service experience
• Professional and confident communicator
• Highly organized with exceptional attention to detail
• Comfortable multitasking in a fast-paced environment
• Ability to learn bootfitting concepts and product knowledge
• Administrative, receptionist, or office support experience preferred
• Experience with order management, scheduling, CRM software, or customer databases is a plus
• Ski industry or bootfitting experience preferred, but not required
• Startup mindset with the flexibility to adapt as processes evolve