Senior Implementation Specialist

Thrive; United States; Remote; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Unlimited Holiday

Thrivedays — 4 hours Fridays

Flexible working hours

Birthday & Christmas Off

Work From Anywhere

Health Cash Back Plan

Employee Assistance Program

Pension scheme

Death in Service

Cycle to Work Scheme

Perks at Work

Job summary

Thrive Learning is seeking a Senior Implementation Specialist in the United Kingdom to lead complex end-to-end deployments for enterprise customers and guide discovery, technical setup, and configuration. You will act as a trusted advisor to senior stakeholders and collaborate with Customer Success, Product and Engineering to drive best practices.

You will also mentor teammates, help standardise processes, and shape our implementation approach to deliver measurable outcomes at scale.

Qualifications

• 5+ years in Solutions Consulting, Implementation, or Technical Customer-Facing roles.
• Proven experience with enterprise customers and complex implementations.
• Strong consulting approach with the ability to act as a trusted advisor.

Responsibilities

• Lead implementations for mid-market to enterprise customers with accountability for project success and strategic alignment.
• Collaborate with Customer Success and Sales to advise on best practices for platform adoption and long-term success.
• Drive complex technical integrations, data migrations, and API connectivity with internal and customer teams.
• Identify opportunities to standardise processes, contribute to documentation and training resources.
• Mentor and coach entry to mid-level IS team members on complex cases and customer communication.

Skills

Enterprise implementations

LMS/LXP platforms

Stakeholder management

Mentoring

Cross-functional collaboration

Strong communication

Problem solving

Training delivery

Leadership

Tools

SSO setup

HRIS user sync

API connectivity

Job description

About Us

We're Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook.

About Us

We're Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook. Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use. We’re the fastest-growing learning technology company for a reason. Do you want to be part of a team that’s building something that matters and helping people thrive?

The Role

We are looking for an experienced and proactive Senior Implementation Specialist to join our team at Thrive! We’re seeking someone with deep expertise in learning technology and a passion for helping enterprise customers achieve success at scale. The Senior Implementation Specialist leads complex end-to-end implementations for our larger customers, guiding them through discovery, technical setup, and platform configuration. You’ll act as a trusted advisor to senior stakeholders, ensuring every project aligns with their strategic objectives and delivers measurable impact. Alongside this, you’ll collaborate closely with Customer Success, Product, and Engineering teams to drive best practices, streamline processes, and share insights that shape our implementation approach. You’ll also play a key role in mentoring and supporting other team members, helping to develop expertise and consistency across the team.

Core Responsibilities

• Implementation of Mid-market to Enterprise customers: Lead implementations for complex, high-value customers with accountability for project success and strategic alignment with customer business objectives.
• Strategic Advisory Role: Collaborate closely with Customer Success and Sales teams to act as a trusted consultant to senior customer stakeholders, advising on best practices for platform adoption, utilisation, and long-term success.
• Drive Complex Technical Integrations: Support the Technical Integrations Specialist in leading advanced technical configurations, data migrations, and API integrations, coordinating with both customer technical teams and internal engineering resources.
• Continuous Improvement: Identify opportunities to optimise and standardise implementation processes, actively contribute to process documentation, training resources, and knowledge sharing across the implementation team.
• Mentorship and Training for IS team: Act as a coach and mentor to entry and mid-level implementation specialists, providing guidance on complex cases, troubleshooting strategies, and customer communication best practices.
• Cross-Functional Collaboration: Collaborate cross-functionally with Product, Engineering, Sales, and Customer Success teams to represent customer needs, influencing product roadmaps and feature development. Provide insights into customer needs and challenges, contributing to strategic planning and roadmap decisions for product improvements.
• Thought Leadership and Market Insights: Stay updated on industry trends, competitor offerings, and best practices within the learning platform and SaaS space, providing thought leadership internally and externally.

Essential Skills

• 5+ years in Solutions Consulting, Implementation, or Technical Customer-Facing roles.
• Proven experience with enterprise customers and complex implementations.
• Strong consulting approach with the ability to act as a trusted advisor.
• Hands-on expertise with LMS/LXP platforms (vendor or client-side).
• Technical integration skills, including SSO setup, HRIS user sync, and API connectivity.
• Experience designing and delivering virtual and in-person training.
• Confident communicator with senior stakeholders and C-level clients.
• Deep understanding of learning technology trends and customer needs.
• Strong problem-solving skills with a proactive, solution-focused mindset.
• Leadership and mentoring experience within cross-functional teams.

Desirable Skills

• A confident communicator who is diplomatic, proactive, and able to challenge the status quo appropriately.
• Strong organisation skills and ability to follow processes and ways of working.
• Curiosity for technology, solving customer challenges, and keeping up with industry trends.
• Experience working with customers across a broad range of sectors (ideal for business transformation context).
• Comfortable quickly learning new platforms and establishing yourself as a subject matter expert.

Benefits

• Unlimited Holiday to support work-life balance
• Thrivedays—a reduced workday every Friday (10:00–15:00), with no internal meetings
• Flexible Working Hours within core hours (10:00–16:00)
• Birthday & Christmas Off, including festive shutdown between Christmas & New Year
• Work From Anywhere—fully remote-friendly (4 weeks a year)
• Health Cash Back Plan with Health Shield
• Employee Assistance Program for confidential support
• Financial support program via Maji
• Salary Sacrifice Pension Scheme
• Death in Service (4x annual salary)
• Green Car Scheme through salary sacrifice
• Cycle to Work Scheme—save up to 42% on a new bike
• Perks at Work—30,000+ national & local employee discounts via CharlieHR & Health Shield

What To Expect

We believe that finding a new job should be an enjoyable process. We’re passionate about bringing our whole selves to work, so what you see is what you get. All we ask from you, is that you show us your authentic self. We’re looking for people who bring something new to the team, who add to our culture and make it even greater. Our interview stages will be:

• Initial Screening Call: If we think you're a great addition to the team, you'll be invited to an introductory call with a member of our People Team. This is a chance to tell you about Thrive and give you an opportunity to ask questions.
• First-Stage Interview: Following the initial call, you will have a first-stage interview with a member of the team you'd be joining. This is a chance for us to get to know you better and for you to ask any questions about the role. We'll also discuss why Thrive interests you and what you feel you can add to our team.
• Assessment Task: We may ask you to complete a practical assignment or case study between interview stages.
• Final Stage Interview: You will meet with the Hiring Manager and/or a senior team member for a final interview. This stage is typically used for a more in-depth discussion and may involve a review of your assessment.

At Thrive, we’re on a mission to build an inclusive, welcoming culture that encourages and actively supports diversity. Our race, gender, religion, background, sexuality and beliefs are what make us unique. Our people are expected to always treat each other with respect, care and compassion. This starts from the moment you apply for a role at Thrive Learning, so we want you know we’re an equal opportunity employer. We will always strive to be as inclusive as possible in all aspects of employment and have a zero-tolerance policy for discrimination of any kind.

If you require any assistance, accommodations, or support during the application or interview stages, please don't hesitate to contact Ella Holland at [e-mail]. We're happy to help!