Customer Support Coordinator

YDU JC Air Cond & Ref Inc.- Dubai; East Peoria (IL); Hybrid; USD 34,440 - 50,971; Full time

Benefits offered by this job

Paid vacation

Comprehensive benefits package

Employee discount programs

Job summary

Johnson Controls in East Peoria, Illinois is seeking an administrative professional to coordinate cash and collections while managing safety training and customer accounts. The role requires at least 2 years of relevant experience and prefers candidates with CRM knowledge.

The position offers an hourly rate ranging from $25.00 to $37.00, influenced by experience, skills, and education, alongside a comprehensive benefits package. Be a part of a collaborative team dedicated to safety and efficiency.

Qualifications

• Minimum 2 years of administrative experience in Sales, Operations, or Administration.
• Ability to analyze issues efficiently and provide solutions.
• Proficient in Microsoft Word, Excel, PowerPoint, and online applications.

Responsibilities

• Coordinate cash and collections with general supervision.
• Manage safety training, customer accounts, and technical dispatching.
• Support order materials and manage inventory.

Skills

Administrative experience

Problem-solving

CRM Tool Knowledge (SalesForce)

Microsoft Office Suite

Customer communication

Attention to detail

Education

High school diploma or equivalent

College degree

Job description

Johnson Controls is a global leader in thermal management, building systems, and energy efficiency.

Competitive hourly rates.

Paid vacation, holidays, and sick time.

Comprehensive benefits package, including 401K, medical, dental, and vision care – available from day one.

Extensive product and on‑the‑job/cross‑training opportunities, supported by our outstanding internal resources.

Encouraging and collaborative team environment.

Dedication to safety through our Zero Harm policy.

Company vehicle, tools, and equipment provided to complete all jobs.

Scheduling and management support.

JCI Employee discount programs (The Loop by Perk Spot).

What you will do

• Under general supervision, coordinates Cash and collections.
• Employee safety statistics, track safety training, track and manage truck inventory counts.
• Generate on‑call schedules, assist with customer surveys, and follow up on connected system’s needs.
• Work with CRC to schedule customer service requests from initiation to service completion.
• Maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders.
• Generate and track customer orders, process shipments, track branch and vehicle inventories.
• Set up new customer accounts and work with vendors on invoice and shipment issues.
• Partner effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations.
• Analyze and assess technical team performance and adjust as needed to enhance customer satisfaction in a cost‑effective manner.

How you will do it

• Cash & Collections
• Parts Ordering/PO Creation
• Support Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.
• Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as‑needed basis.
• The CSC will update the Special Handling field with the date the parts were RMAs.
• Update the on‑call list.
• Supply Chain Finance
• Send quotes to customer.
• Secure PO for deficiency quotes.
• Maintain Customer Bill to Account Information.
• Ensure specialty tools have been returned.
• AR and AP tasking as directed by the service leaders.
• Request and Send out Certificates of Insurance (COI).
• New Truck Creations.
• Close Inventory Trunks Vendor Set‑up.
• Global Preferred Supplier List.
• Fleet Uniforms.

What we look for

• Hybrid – In Office. High school diploma or equivalent.
• College degree preferred.
• 2 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Knowledge or experience with a CRM Tool such as SalesForce.com.
• Experience in a call center environment preferred.
• Ability to analyze and solve problems with a high degree of accuracy.
• Must be able to assess issues quickly and provide solutions.
• Highly motivated self‑starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end‑users in a patient and friendly way to address questions/problems.
• Ability to multi‑task and establish work priorities.
• Able to influence diverse teams to accomplish tasks/goals.
• Must have proficient computer skills in the following applications: Microsoft Word, Excel, PowerPoint, and Internet business application usage.

HIRING HOURLY RANGE: $25.00-37.00 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

This position includes a competitive benefits package.

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.