Customer Care Service Support Coord

YDU JC Air Cond & Ref Inc.- Dubai; Capitol Heights (MD); On-site; USD 41,328 - 52,348; Full time

Benefits offered by this job

Competitive Starting Pay

Paid Training

Global Advancement Opportunities

Company Vehicle

Referral Bonuses

Comprehensive Benefits

Medical/Dental/Vision insurance

Health Savings Account (HSA)

Life Insurance

401(k) savings plan with company match

Short-Term and Long-Term Disability

Employee Assistance Program

Wellness Program

Job summary

Johnson Controls seeks a detail‑oriented CSC to coordinate safety statistics, track training, manage inventories, and schedule technicians to maximize productivity and customer satisfaction. You will handle orders, shipments, and vendor communications while ensuring accurate billing and inventory records.

Ideal candidates have a high school diploma or equivalent with 5+ years in service operations or scheduling, strong software skills, and the ability to manage multiple tasks with tact and

Qualifications

• High school diploma or equivalent required; plus five years in service operations and/or service scheduling preferred.
• Strong interpersonal, organizational, and communication skills with attention to detail.
• Proficiency with Microsoft Word, Excel, PowerPoint and Internet-based applications; data management capabilities.

Responsibilities

• Coordinate safety statistics, track training, and manage truck inventories.
• Schedule and dispatch technicians with guidance from team leads; process orders and shipments.
• Create vendor and subcontract paperwork; maintain customer bill-to-account information.

Skills

Interpersonal skills

Data management

Microsoft Word

Excel

PowerPoint

Internet applications

Education

High school diploma or equivalent

Associate’s degree preferred

Tools

Word

Excel

PowerPoint

Job description

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Visit johnsoncontrols.com for more information and follow @Johnsoncontrols on social platforms.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More!

What you will do

Under general supervision, coordinates employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the STM and Team Leads. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. Partners effectively with the Service Team Manager to ensure technical service work is completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

Parts Ordering/PO Creation Support The CSC will update the Special Handling field with the date the parts were ordered, ex: 11/9, Parts Ordered - CSC Initials Assists with the creation of L&M quotations. Create and track RMAs, prepare shipments for return, track receipt, and follow up on any delays Update on-call list Track & report yearly, monthly, and quarterly inventory counts Creation of new vendor and Subcontract paperwork Various Report Tracking (Vibration, Oil, Refrigerant) Maintain/Create Customer Bill to Account Information, reconcile updates Periodically performs duties of the Customer Resource Coordinator as overflow demands New Trunk Creations/Close Inventory Trunks, tool, and product inventories Ordering/tracking of uniforms Other duties and administrative activities as assigned.

What we look for

Required High school diploma or equivalent required, plus a minimum of five years of service industry experience managing service operations and/or service scheduling. Must demonstrate the ability to perform work independently and demonstrate solid organizational and attention to detail skills. Must have strong interpersonal skills to effectively communicate with both internal and external clients. Must have the ability to simultaneously handle a large and diverse number of projects, tasks and issues with tact, cooperation, and persistence. Must have proficient computer skills within the following applications: Microsoft Word, Excel, PowerPoint and Internet business application usage and strong data management capabilities. Able to prioritize work activities based upon financial impact to desired business goals. Able to influence diverse teams to accomplish tasks/goals. Preferred Associate’s degree preferred. Experience and/or basic project accounting or costing principles are desired.

HIRING HOURLY RANGE:

$29.80 - $38 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.

Johnson Controls: Enhancing the Intelligence of Buildings

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.