HVAC TB Cust Support Coord

YDU JC Air Cond & Ref Inc.- Dubai; Raleigh (NC); On-site; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls is seeking an organized administrative coordinator to support Cash and Collections, order processing, scheduling, and vendor communications. The role requires attention to detail, the ability to multi-task, and strong communication across teams.

You will track safety training, manage inventories and on-call schedules, process shipments, and assist service and sales teams to improve customer satisfaction and operational efficiency.

Qualifications

• High school diploma or equivalent.
• Associate degree preferred.
• 2 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Experience with a CRM Tool such as Siebel or Salesforce.com.
• Call center experience preferred.
• Ability to analyze and solve problems with a high degree of accuracy.
• Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end‑users in a patient and friendly way to address questions/problems.
• Ability to multi-task and establish work priorities.
• Able to influence diverse teams to accomplish tasks/goals.
• Proficient in Microsoft Word, Excel, PowerPoint, and Internet business applications.

Responsibilities

• Coordinate cash and collections under supervision.
• Track safety training and inventory counts; assist with schedules.
• Schedule service requests with CRC and dispatch technicians.
• Process shipments and set up new customer accounts; liaise with vendors on invoices.
• Ensure timely service work and customer satisfaction.
• Maintain customer bill-to-account information and on-call lists.

Skills

CRM tools

Analytical thinking

Problem solving

Communication

Time management

Education

High school diploma or equivalent

Associate degree preferred

Tools

Siebel

Salesforce.com

Job description

What you will do

• Under general supervision, coordinates Cash and collections.
• Employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system's needs.
• Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders.
• Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.
• Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer's expectations.
• Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost-effective manner.

How you will do it

• Cash & Collections
• Parts Ordering/PO Creation
• Support Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.
• Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as-needed basis.
• The CSC will update the Special Handling field with the date the parts were RMAs
• Update the on-call list.
• Supply Chain Finance
• Various Report Tracking (Fire Alarm Inspection Papers)
• Send quotes to customer.
• Secure PO for deficiency quotes.
• Maintain Customer Bill to Account Information.
• Ensure Specialty tools have been returned.
• AR and AP tasking as directed by the service leaders.
• Request and Send out Certificates of Insurance (COI)
• New Truck Creations
• Close Inventory Trunks
• Vendor Set-up
• Global Preferred Supplier List
• Fleet Uniforms

What we look for

• High school diploma or equivalent.
• Associate of Arts Degree or College degree preferred.
• 2 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
• Experience in a call center environment preferred.
• Ability to analyze and solve problems with a high degree of accuracy.
• Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end‑users in a patient and friendly way to address questions/problems.
• Ability to multi-task and establish work priorities.
• Able to influence diverse teams to accomplish tasks/goals.
• Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.

HIRING HOURLY RANGE: $22-$26 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.)

• This position includes a competitive benefits package.

The posted salary range reflects the target compensation for this role.

To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity or status as a qualified individual with a disability or any other characteristic protected by law.

To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law.

If you are an individual with a disability and you require an accommodation during the application process, please visit here.

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Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we've been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world's largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.