HVAC TB Cust Support Coord

Johnson Controls; Raleigh (NC); On-site; USD 30,000 - 74,501,000; Full time

Job summary

Johnson Controls in Raleigh, NC seeks an administrative professional to coordinate cash and collections, process shipments, set up new customer accounts, and support inventory and vendor activities. You will work under general supervision with the Service Team Leaders to maximize efficiency.

Ideal candidates have a high school diploma, 2 years in admin roles, CRM experience (Siebel or Salesforce), and strong communication, multi-tasking, and problem‑solving skills.

Qualifications

• High school diploma or equivalent; AA/college degree preferred.
• 2 years administrative experience in Sales, Operations, or Administration.
• CRM experience with Siebel or Salesforce.
• Call center experience preferred.
• Strong problem solving and attention to detail.
• Excellent communication and teamwork.

Responsibilities

• Coordinate cash & collections, safety stats, and training tracking.
• Schedule and dispatch technicians with guidance from team leaders.
• Generate and track customer orders, process shipments, and maintain accounts.
• Update on-call lists, vendor setups, and inventory records.
• AR/AP tasking and COI requests as directed by service leaders.

Skills

CRM proficiency

Call center experience

Problem solving

Attention to detail

Multi-tasking

Effective communication

MS Office skills

Education

High school diploma or equivalent

AA/College degree preferred

Tools

Siebel

Salesforce

Job description

What You Will Do

Under general supervision, coordinates Cash and collections. Employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues.

What You Will Do

Under general supervision, coordinates Cash and collections. Employee safety statistics, track safety training, track and manage truck inventory counts, generate on-call schedules, assist with customer surveys, and follow up on connected system’s needs. Work with CRC to schedule customer service requests, from initiation to service completion, and maximize technical resource productivity and profitability by efficiently scheduling and dispatching Technicians with guidance from the Service and Technical Team Leaders. Generate and track customer orders, process shipments, track branch, and vehicle inventories, set up new customer accounts, and work with vendors on invoice and shipment issues. Partners effectively with the Service Team Manager to ensure technical service work is scheduled ahead of time and completed in a reasonable timeframe and to the customer’s expectations. Analyzes and assesses technical team performance and adjusts as needed to enhance customer satisfaction in a cost‑effective manner.

How You Will Do It

• Cash & Collections
• Parts Ordering/PO Creation Support
• Order materials for Material Only SRs and update SR to the proper status to move forward for invoicing.
• Parts ordering for quoted jobs and SSVs can be delegated by the CRC to the CSC, on an as‑needed basis.
• The CSC will update the Special Handling field with the date the parts were
• RMAs
• Update the on-call list.
• Supply Chain Finance
• Various Report Tracking (Fire Alarm Inspection Papers)
• Send quotes to customer.
• Secure PO for deficiency quotes.
• Maintain Customer Bill to Account Information.
• Ensure Specialty tools have been returned.
• AR and AP tasking as directed by the service leaders
• Request and Send out Certificates of Insurance (COI)
• New Truck Creations
• Close Inventory Trunks
• Vendor Set-up
• Global Preferred Supplier List
• Fleet
• Uniforms

Required

What we look for

• High school diploma or equivalent. Associate of Arts Degree or College degree preferred.
• 2 years of administrative experience with a background in Sales, Operations, and/or Administration.
• Knowledge or experience with a CRM Tool such as Siebel or SalesForce.com.
• Experience in a call center environment preferred.
• Ability to analyze and solve problems with a high degree of accuracy. Must be able to assess issues quickly and provide solutions.
• Highly motivated self-starter with an eye for detail and excellent attendance/ability to work designated hours.
• Desire to learn and work independently with minimal supervision.
• Able to communicate effectively with all levels of end‑users in a patient and friendly way to address questions/problems.
• Ability to multi-task and establish work priorities.
• Able to influence diverse teams to accomplish tasks/goals.
• Must have proficient computer skills in the following applications: Advanced Microsoft Word, Excel, PowerPoint, and Internet business application usage.

HIRING HOURLY RANGE: $22-$26 (Hourly rate to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us