Customer Support & Compliance Specialist II

Republic Services; Phoenix (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

Retirement plan with company match

Employee stock purchase program (ESPP)

Paid time off (PTO)

Job summary

Republic Services is seeking a Customer Support Specialist to assist customers, Sales, Facility Operations, Customer Service Manager, and management by coordinating office services, data entry, clerical work, and reports to ensure satisfaction. You will expedite communications via phone and email while supporting waste characterization and related documentation in line with regulations.

The role involves maintaining profiles, processing forms, deposits, address changes, and change orders, plus

Qualifications

• Must have 1–2 years of customer service experience.
• Good communication and problem-solving abilities.
• Attention to detail and ability to operate multiple office tools.

Responsibilities

• Communicates with customers by phone, email or in person to obtain information for accurate and timely waste profile approval.
• Assists internal and external customers and supports waste characterization activities.
• Maintains customer profiles and contract filing systems.
• Coordinates completion of profile and contract forms, collects deposits, and handles address changes.
• Prepares and transmits reports and waste shipment summaries.
• Processes memos, documents, reports and other correspondence; reviews billing adjustments.

Skills

Customer service

Communication skills

Detail oriented

Multitasking

Problem solving

Teamwork

Tools

MS Office Suite

Scanner

Calculator

Copier

Computer

Facsimile

Job description

Republic Services is seeking a Customer Support Specialist to assist customers, Sales, Facility Operations, Customer Service Manager, and management by coordinating office services, data entry, clerical work, and reports to ensure satisfaction. You will expedite communications via phone and email while supporting waste characterization and related documentation in line with regulations.

The role involves maintaining profiles, processing forms, deposits, address changes, and change orders, plus