Customer Support & Billing Specialist

Kedia Corporation; Murfreesboro (TN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading business services provider located in Murfreesboro, TN is looking for a Customer Service Representative. The role involves engaging with customers, handling inquiries and complaints, and documenting transactions. Candidates should display strong communication skills, effective problem-solving abilities, and a solid understanding of customer service principles. A fast-paced, growth-oriented environment awaits applicants looking to advance in the business services field.

Qualifications

• Excellent communication skills are essential for interacting with customers effectively.
• Ability to resolve customer complaints and inquiries swiftly.
• Knowledge of customer service principles is critical.

Responsibilities

• Confer with customers to provide information about products or services.
• Keep records of customer interactions and transactions.
• Resolve customer service or billing complaints.

Skills

Active Listening

Speaking

Service Orientation

Critical Thinking

Negotiation

Tools

Autodialers

Contact center software

CRM software

Email software

Spreadsheet software

Job description

A leading business services provider located in Murfreesboro, TN is looking for a Customer Service Representative. The role involves engaging with customers, handling inquiries and complaints, and documenting transactions. Candidates should display strong communication skills, effective problem-solving abilities, and a solid understanding of customer service principles. A fast-paced, growth-oriented environment awaits applicants looking to advance in the business services field.