Customer Support Associate - US Remote

Lensa; United States; Remote; USD 40,000 - 55,000; Full time

Job summary

Lensa is seeking a Customer Support Associate to join Experian's insurance services team. This fully remote role requires strong customer service skills, a valid Property & Casualty insurance license, and the ability to manage client inquiries effectively. Emphasizing empathy and adaptability, the position offers competitive benefits, including stock options and comprehensive health coverage.

Benefits

15 days of vacation accrual annually

Group health insurance

Employee stock purchase program

401K matching and immediate vesting

DoorDash Pass subscription

Qualifications

• 1 year of customer service experience.
• Empathetic towards customer needs.
• Experience working in a fast-paced environment.

Responsibilities

• Manage existing customer accounts for Personal Insurance policies.
• Explain insurance products to customers using a consultative approach.
• Assist 3rd parties with policy documentation and changes.

Skills

Empathy

Customer Service

Adaptability

Education

Property & Casualty insurance license

Job description

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Lensa partners with DirectEmployers to promote this job for Experian.

Experian Insurance Services is reinventing the insurance broker model with technology, data, and human interaction. We are on a mission to make the process of finding the best home and auto insurance easy, straightforward, and transparent. We're serious about building and using technology to save our customers money, time, and hassle, and we're just getting started with what we will accomplish. We're looking for people who are just as passionate about products that help make consumers' financial lives easier as we are.

The Customer Support Associate will work with customers through chat, email and phone. You will answer questions, make changes to insurance policies, and counsel customers on their insurance needs. You will ensure that customer needs are taken care of in the first interaction and that you exceed their expectations. This is a remote position, so reliable internet and a quiet, distraction-free workspace are necessary. You will report directly to the Customer Support Team Lead.

Responsibilities

• Manage existing customer accounts for Personal Insurance policies by phone, email, text and chat using several insurance company systems
• Explain insurance products to customers using a consultative and empathetic approach
• Assist 3rd parties with policy documentation and changes
• Work in a fun and collaborative team environment
• Property & Casualty insurance license REQUIRED
• 1 year of customer service experience
• Previous call center experience
• Empathetic towards customer needs
• Experience working in a fast-paced environment and adaptability to change
• The working hours for this role will be 9:30am - 6pm MST
• Spanish Speaking a plus
  
  

Benefits

• This is a 100% remote position open to applicants who reside in the United States only
• 15 days of vacation accrual annually, five sick days, two volunteer days.
• Group health insurance, Employee Assistance Program,
• Wellness plans, online discounts, employee discounts, pet insurance and more
• Employee stock purchase program and 401K matching and immediate vesting
• DoorDash Pass subscription.
  
  

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

All your information will be kept confidential according to EEO guidelines.

If you have questions about this posting, please contact [e-mail]

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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