Customer Support Associate I

OMNIGAS SYSTEMS INC; Medley Mobile Homes (FL); On-site; USD 32,000 - 45,000; Full time

Job summary

Signia is seeking a front-line customer service professional to learn our products and deliver consistent service under supervision. The role focuses on responding to inquiries, solving basic issues, and documenting interactions in our systems.

This position emphasizes the SOAR operating model, collaboration, and continuous improvement, with responsibilities including escalating complex problems, maintaining service levels, and providing accurate product information to customers.

Qualifications

• Basic computer literacy and ability to learn CRM, ticketing, and service tools.
• 0–2 years of customer service, administrative, or customer-facing experience.
• Works under direct supervision.

Responsibilities

• Respond to basic customer inquiries via phone, email, chat, or service systems.
• Resolve routine customer issues by following scripts, procedures, and knowledge base guidance.
• Escalate complex or unresolved issues to higher-level representatives or supervisors.
• Document customer interactions, case details, and resolutions accurately in CRM or ticketing systems.
• Maintain service levels for response time, accuracy, and customer satisfaction.
• Provide basic product or service information to support customer needs.
• Follow company policies, schedules, and service standards in daily interactions.

Skills

Customer support

CRM software

Communication skills

Problem solving

Microsoft Office

Education

High school diploma

Associate degree preferred

Tools

Ticketing systems

Excel

Job description

Signia is seeking a front-line customer service professional to learn our products and deliver consistent service under supervision. The role focuses on responding to inquiries, solving basic issues, and documenting interactions in our systems.

This position emphasizes the SOAR operating model, collaboration, and continuous improvement, with responsibilities including escalating complex problems, maintaining service levels, and providing accurate product information to customers.